MARIA SNOOK

Dynamic professional with extensive experience at Canada Post Corporation, demonstrating excellence in customer service and document management. Proven track record of enhancing operational efficiency through strong communication and organizational skills. Dedicated to upholding high health and safety standards while effectively managing diverse tasks in fast-paced environments.

• Received multiple letters of thanks from employer in appreciation for excellent customer services and help in resolving issues allowing for clients continued trust in the organization and its employees (as letter carrier with Canadian Post Corporation).
• Gained Bravo Award accolade in recognition for hard work and volunteering for shifts when outlets were short staffed allowing services to continue on unhindered and keeping employee stress levels with an acceptable range (with Canada Post Corporation).
• Due to long service record received 5-, 10- and 15-year pins in recognition of dedicated to the organization and to ensuring clients across the province received mail on time (with Canada Post Corporation).

• General Support, Assistant full-time staff and management in any areas where needed with specific focus on cleaning resident living quarters, doing laundry and preparing meals for residents, while keeping in mind the specific needs and restrictions of the residents.
• Mail Processing, Diligently ensured all expectations were met when processing parcels and mail including scanning parcels, collecting delivery fees and securely delivering packages.
• Customer Service, Goes above expectations to help customers with enquiries or with resolving issues within a timely fashion, while trouble-shooting any incidences reported by customers. I have 20 yrs experience in process of receiving large amounts of money daily from customers while working for Canada Post, collecting fees for COD’s and customs transactions while having to complete end of day balance documents.
• Clerical Duties, Carefully assisted with 300 outlets within province with various redirection of mail and administrative duties including call screening, trouble-shooting issues and security investigations. Ensured all paperwork is accurate and securely entered system.
• Inventory Control, Monitored supplies within office including envelopes, printing materials and stamps, while coordinating with office manager to meet employee supply needs.
• Driving, I have 20 plus years operating vehicles and trucks to transport mail and parcels. I have received various driving training to maintain safely on the roads. I have a clean driving record with NO accidents on or off the job.