Tirth Patel
Windsor,Ontario
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative (Internal Support)
INTELCOM COURRIER CANADA INC.
Windsor, ON
10.2024 - 04.2025
- Resolved customer inquiries on package status and delivery discrepancies by leveraging internal support systems, maintaining transparent and timely communication.
- Directed unresolved or high-priority complaints to relevant departments, ensuring swift resolution and enhancing customer satisfaction.
- Utilized logistics software to track packages, update delivery information, and troubleshoot routing errors, enhancing operational efficiency.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Representative
Zehrs
Windsor, ON
11.2023 - 12.2024
- Delivered exceptional customer service both in-store and via phone, promptly addressing inquiries to ensure a positive shopping experience.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Office Administrator
Nit Infoway
Gujarat, India
08.2022 - 07.2023
- Executed general office duties, including ordering supplies, filing, and processing mail to ensure efficient operations.
- Maintained records management database systems, ensuring accurate and up-to-date documentation for seamless information retrieval.
- Reviewed invoices, reports, and correspondence to verify accuracy and maintain precise accounting records.
- Processed payments and reviewed financial documents to ensure accuracy in accounting records.
Education
Diploma - Business
St. Clair College of Applied Arts And Technology
Windsor, ON05-2025
Skills
- Customer service
- Conflict resolution
- Sales and cross-selling
- Microsoft Office Suite
- Cash handling and transactions
- Time management
- Team collaboration
- Customer consulting
- Business Analysis
- Customer Value Creation
- Customer Success
- Changing Environments
- Expectations Management
- Data analysis
Certification
- Business Analysis: Essential Tools and Techniques
- Customer Service: Managing Customer Expectations
- Customer Service: Creating Customer Value
- Customer Success: Aligning Expectations in Times of Rapid Change
Timeline
Customer Service Representative (Internal Support)
INTELCOM COURRIER CANADA INC.
10.2024 - 04.2025
Customer Service Representative
Zehrs
11.2023 - 12.2024
Office Administrator
Nit Infoway
08.2022 - 07.2023
Diploma - Business
St. Clair College of Applied Arts And Technology
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