Maria Rojas-Alaniz
Riverside
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Outgoing retiree pursuing flexible part-time employment with weekend and day shift options in customer service.
Overview
2
2
years of post-secondary education
22
22
years of professional experience
Work History
Service Credit Advisor
Bank of America
Brea
06.2003 - 05.2025
- Analyzed credit reports to assess client eligibility and risk.
- Advised clients on credit options and financial solutions.
- Educated customers on responsible credit use and management strategies.
- Resolved client inquiries regarding credit limits and payment structures.
- Collaborated with team members to streamline application processing workflows.
- Trained new staff on compliance regulations and customer service practices.
- Maintained up-to-date records of all customer interactions in CRM system.
Education
Associate of Arts - Business
Pasadena City College
Pasadena, CA 09.1989 - 06.1991
Skills
- Client education
- Customer relationship management
- Compliance training
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Customer service
- Confidentiality
- Compliance
- Confidentiality maintenance
- Record keeping
Languages
Spanish
Professional
References
References available upon request.
Timeline
Service Credit Advisor
Bank of America
06.2003 - 05.2025
Associate of Arts - Business
Pasadena City College
09.1989 - 06.1991