Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Maria Prvulovik

Toronto

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Cafe Associate (Front & Back House)

TOTO Cafe
05.2024 - 08.2025
  • Delivered efficient, attentive service in a fast-paced environment.
  • Handled POS and cash transactions with accuracy.
  • Built rapport with regulars and resolved customer concerns professionally.
  • Supported team coordination with kitchen staff to ensure smooth operations.
  • Performed opening/closing duties: restocking, food prep, cleaning, and baking.
  • Maintained health and safety standards with clean, organized workspaces.
  • Increased sales through upselling and strong menu knowledge.
  • Prepared and plated meals and baked goods during peak hours.
  • Managed inventory and food prep for appealing customer displays.
  • Trained and mentored new staff on service and POS systems.

Server & Hostess

Rodeo Brazilian Steakhouse
09.2024 - 04.2025
  • Delivered prompt, attentive service to multiple tables, managing orders and bills through the POS system.
  • Greeted guests warmly, answered menu questions, and set a positive tone for the dining experience.
  • Collaborated with team members during busy shifts to ensure smooth workflow and satisfied customers.
  • Maintained cleanliness by bussing/resetting tables and inspecting dishes, utensils, and work areas

Cashier

Food Basics
05.2023 - 08.2023

Education

Food and Nutrition

Toronto Metropolitan University
Toronto, ON
04-2026

Skills

  • Customer Service
  • Multitasking in fast paced environments
  • Team Collaboration
  • Food Safety
  • Problem Solving under pressure
  • Adaptability
  • Positive attitude

Languages

English
Macedonian
French

Certification

  • Smart Serve Certification

(valid until May 2028)


  • Food Handling Certification ADVANCED

(valid until September 2028)

Timeline

Server & Hostess

Rodeo Brazilian Steakhouse
09.2024 - 04.2025

Cafe Associate (Front & Back House)

TOTO Cafe
05.2024 - 08.2025

Cashier

Food Basics
05.2023 - 08.2023

Food and Nutrition

Toronto Metropolitan University

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Maria Prvulovik