Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Maria Lourdes Manuel

Calgary,AB

Summary

Experienced professional with a strong background in lending and financial industry for over 20 years. Funded and closed roughly half a billion dollars in mortgage loans. Consistent volume producer and top performer awardee. Capable of managing deals and collaborating effectively with teams, business partners, and customers. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Mortgage Specialist

BMO Bank of Montreal
Calgary, AB
06.2019 - 06.2024
  • Conducted pre-qualification interviews with borrowers over the phone or in person.
  • Performed periodic follow-ups with customers after closing of their mortgages.
  • Monitored progress of loan applications throughout the entire process from start to finish.
  • Developed and maintained relationships with customers, real estate agents, and other professionals in the industry.

Mortgage Broker

Dreamhouse Mortgage
Calgary, AB
05.2017 - 06.2019
  • Performed regular follow-ups on loan applications in order to meet deadlines.
  • Communicated effectively with clients regarding details of their loans and kept them informed about status of their applications.
  • Provided guidance on the selection of loan products best suited for clients' needs.
  • Participated in marketing events such as open houses or trade shows to increase visibility in the community.

Mortgage Broker/Owner

Abound Mortgages
Calgary , AB
11.2016 - 06.2019
  • Advised customers on available options for financing real estate purchases or refinancing existing mortgages.
  • Researched competitors' offerings and developed strategies for differentiating services from other brokers and lenders.
  • Verified accuracy of all documentation prior to submission to underwriting department.
  • Created and maintained relationships with clients to ensure successful loan transactions.
  • Analyzed financial information, credit reports and appraisals to determine mortgage eligibility.
  • Offered assistance and coaching to other mortgage brokers to help develop new business.

Mortgage Broker

Mortgage Alliance
Calgary, AB
09.2007 - 11.2016
  • Performed regular follow-ups on loan applications in order to meet deadlines.
  • Communicated effectively with clients regarding details of their loans and kept them informed about status of their applications.
  • Provided guidance on the selection of loan products best suited for clients' needs.
  • Verified accuracy of all documentation prior to submission to underwriting department.
  • Participated in marketing events such as open houses or trade shows to increase visibility in the community.

Mortgage Specialist

ATB Financial
Calgary , AB
09.2004 - 09.2007
  • Attended regular meetings with sales staff to discuss strategies for increasing business volume.
  • Reviewed property titles to ensure accuracy of information prior to loan approval.
  • Verified all necessary forms were completed accurately according to company standards.
  • Guided applicants through the loan process, from application to closing.
  • Monitored loan progress, ensuring timely processing and closing.

Business Account Specialist

RBC Royal Bank of Canada
Calgary, AB
05.2000 - 09.2004
  • Developed and maintained customer accounts by accurately recording customer information.
  • Reviewed financial status and evaluated discrepancies by assessing account information and activities.
  • Coordinated efforts with appropriate departments and personnel to promote customer satisfaction.
  • Handled spirited customer conversations and alleviated disputes using appropriate communication skills and conflict resolution techniques.
  • Managed dispute resolution process, ensuring issues were addressed promptly and to the client's satisfaction.

Education

Mortgage Associate Course -

Mount Royal University
Calgary AB
08-2007

Bachelor of Arts - Major in Mass Communications/Media Studies

St Scholastica's College
Manila
03-1998

Skills

  • Portfolio Management
  • Financial/Credit Analysis
  • Document Review/Underwriting Process Expertise
  • Relationship Management
  • Team Building
  • High Customer Service

Affiliations

  • I enjoy snowboarding, paddle boarding, hiking, and going on trips.

Accomplishments

  • 2023 & 2022 BMO Conference of Stars Honouree
  • 2023 BMO Top Performer Awardee
  • Consistent Presidents Club Awardee

Certification

  • Licensed Mortgage Broker

References

References available upon request.

Timeline

Mortgage Specialist

BMO Bank of Montreal
06.2019 - 06.2024

Mortgage Broker

Dreamhouse Mortgage
05.2017 - 06.2019

Mortgage Broker/Owner

Abound Mortgages
11.2016 - 06.2019

Mortgage Broker

Mortgage Alliance
09.2007 - 11.2016

Mortgage Specialist

ATB Financial
09.2004 - 09.2007

Business Account Specialist

RBC Royal Bank of Canada
05.2000 - 09.2004

Mortgage Associate Course -

Mount Royal University

Bachelor of Arts - Major in Mass Communications/Media Studies

St Scholastica's College

Similar Profiles

CREATE PROFILE
Maria Lourdes Manuel