Zaur Kafarov
Montreal,QC
Summary
Proven leader in financial services at RBC Royal Bank, adept in relationship management and financial analysis. Elevated client trust and retention through strategic financial guidance, advice and effective problem-solving. Mentored teams for peak productivity, achieving significant customer satisfaction. Expert in loan servicing and real estate knowledge, driving successful outcomes and fostering key partnerships. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
25
25
years of professional experience
Work History
Mortgage Specialist
RBC Royal Bank
11.2018 - Current
- Enhanced client trust in the organization through transparent communication and consistent delivery on commitments.
- Achieved high customer retention rate through exceptional relationship management and personalized service.
- Provided comprehensive financial guidance to clients, recommending suitable mortgage products based on their needs and goals.
- Collaborated with real estate agents to establish referral networks, fostering mutually beneficial partnerships.
- Enhanced team productivity by mentoring junior mortgage specialists and sharing best practices.
- Managed a diverse pipeline of mortgage applications, prioritizing tasks effectively to meet deadlines consistently.
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.
Senior Accounts Manager
RBC Royal Bank
11.2015 - 11.2018
- Led by example, consistently demonstrating a strong work ethic and commitment to excellence in all aspects of the Senior Accounts Manager role.
- Managed high-profile accounts with precision, ensuring timely delivery of services and prompt resolution of any issues.
- Developed strong relationships with key stakeholders, fostering a collaborative environment for successful project completion.
- Established a comprehensive training program for new hires, expediting their integration into the team''s workflow and enhancing overall performance levels.
- Mentored junior account managers, providing guidance on best practices and industry trends for professional development.
- Collaborated across departments to ensure seamless communication and coordination in support of joint initiatives.
Account Manager
RBC Royal Bank
06.2010 - 11.2015
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
Client Service Representative
RBC Royal Bank
09.2008 - 06.2010
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Supervisor
IGS Security
09.2001 - 09.2008
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Buyer Manager
ECDN Store
01.2000 - 09.2001
- Analyzed inventory usage and assessed trends to provide maximum coverage for each time period.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Forecasted purchasing trends and improved merchandising strategies.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Reviewed proposals, qualified vendors, and recommended optimal suppliers.
- Managed vendor purchase order dispatch, delivery, and invoicing to set contractual guidelines and maintain budgetary regulations.
Education
Bachelor of Science - Economics
Concordia University
Montreal, QCFinance - Finance
Canadian Securities Institute
Toronto, ONSkills
- Operations Management
- Complex Problem-Solving
- Project Management
- Loan Servicing
- Residential mortgage lending regulations
- Relationship Management
- Real estate knowledge
- Anti-Money Laundering
- Portfolio Management
- Financial Analysis
- Attention to Detail
- Multitasking and Organization
Languages
English
Full Professional
French
Professional Working
Russian
Native or Bilingual
Azerbaijani
Native or Bilingual
Hebrew
Limited Working
Sports, Motorcycles, Outdoors
Active in recreational sports, avid motorcyclist, and outdoor adventurer who enjoys hiking and exploring nature.
Timeline
Mortgage Specialist
RBC Royal Bank
11.2018 - Current
Senior Accounts Manager
RBC Royal Bank
11.2015 - 11.2018
Account Manager
RBC Royal Bank
06.2010 - 11.2015
Client Service Representative
RBC Royal Bank
09.2008 - 06.2010
Supervisor
IGS Security
09.2001 - 09.2008
Buyer Manager
ECDN Store
01.2000 - 09.2001
Bachelor of Science - Economics
Concordia University
Finance - Finance
Canadian Securities Institute
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