Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Maria Jules

Toronto

Summary

Compassionate and reliable Personal Support Worker with over four years of experience assisting clients in maintaining independence and dignity. Skilled in providing personalized care, mobility support, and day-to-day assistance to clients in both private and public settings. Strong communicator, highly organized, and proactive in meeting the individual needs of clients to promote well-being and comfort.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Personal Support Worker

AGTA Home Health Care
06.2021 - Current
  • Provide compassionate personal care to clients with various health conditions, ensuring safety, dignity, and comfort.
  • Assist clients with daily living activities, including bathing, dressing, grooming, and toileting.
  • Support clients with mobility, using safe transfer techniques and equipment to prevent falls and injuries.
  • Administer medication reminders and assist with meal preparation to meet dietary needs.
  • Maintain accurate records of care provided and report any changes in client health to supervisors.
  • Foster a compassionate and supportive environment, building trust and ensuring clients feel valued.

Customer Service Representative

Toronto Transit Commissions
01.2018 - 03.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Personal Support Worker

Yorkdale Adult Learning Centre
Toronto, ON
04-2021

Skills

  • Personal Care (bathing, dressing, grooming)
  • Mobility Assistance (transfer, repositioning)
  • Medication Management
  • Safe Work Practices (infection control, PPE use)
  • First Aid & CPR Certified
  • Active Listening
  • Empathy & Compassion
  • Time Management
  • Task Prioritization
  • Dependable and Responsible
  • Communication and Team Collaboration
  • Electronic Health Records (EHR

Accomplishments

  • Mask Fit Training: Ensured proper fit and usage of personal protective equipment (PPE) to reduce the risk of infection and ensure the safety of clients and staff.
  • Emergency First Aid & CPR: Certified in providing immediate care and lifesaving measures in emergency situations, demonstrating a commitment to client safety and well-being.
  • Oral Hygiene for the Elderly: Trained in best practices for assisting elderly clients with oral care, promoting overall health and comfort.
  • Food Safety Training: Knowledgeable in proper food handling, preparation, and storage to prevent foodborne illnesses and ensure the health of clients.
  • Workplace Hazardous Materials Information System (WHMIS): Well-versed in safely handling hazardous materials in the workplace, ensuring compliance with health and safety regulations.
  • Valid Ontario G License: Able to provide reliable transportation to clients as needed, ensuring timely care and flexibility.
  • Knowledge of Safe Work Practices: Maintains a safe work environment by adhering to safety protocols, infection control procedures, and workplace regulations.
  • Fluent in English: Excellent written and verbal communication skills, ensuring clear and effective communication with clients, families, and colleagues.

Languages

English
Native or Bilingual

Certification

  • Food Safety Training
  • Oral Hygiene for the Elderly
  • Emergency First Aid and CPR
  • Mask Fit Training
  • Integrated Accessibility Standards Regulations
  • Workplace Hazardous Materials Information System (WHMIS)

Timeline

Personal Support Worker

AGTA Home Health Care
06.2021 - Current

Customer Service Representative

Toronto Transit Commissions
01.2018 - 03.2020
  • Food Safety Training
  • Oral Hygiene for the Elderly
  • Emergency First Aid and CPR
  • Mask Fit Training
  • Integrated Accessibility Standards Regulations
  • Workplace Hazardous Materials Information System (WHMIS)

Personal Support Worker

Yorkdale Adult Learning Centre
Maria Jules