Maria Jose Mazorra
Grande Prairie,Canada
Summary
Dynamic professional with a strong background at Alexander Security Inc., recognized for enhancing operational efficiency and elevating customer satisfaction. Bilingual in English and Spanish, adept at quality assurance and problem-solving. Proven multitasking and time management skills drive significant productivity improvements within the organization. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant & Receptionist
Alexander Security Inc.
Grande Prairie, AB
11.2022 - 05.2023
- Provided administrative support to the management team, ensuring smooth office operations and assisting with day-to-day tasks
- Managed phone lines, greeted visitors, and responded to client inquiries, ensuring a positive and professional first impression
- Coordinated appointments, scheduled meetings, and handled correspondence via email and phone in a timely and organized manner
- Maintained and updated filing systems, ensuring proper documentation and efficient record-keeping for security operations
- Assisted with payroll processing, data entry, and general office tasks to support the efficiency of the office
- Ensured compliance with security regulations, maintaining confidentiality and integrity in all administrative functions
- Qualifications for Administrative Assistant & Receptionist at Alexander Security Inc
- Excellent communication skills, both verbal and written
- Strong organizational and multitasking abilities
- Proficiency in office software (Microsoft Office, Excel, etc.)
- Ability to handle sensitive information with discretion and professionalism
- Strong attention to detail and time management skills
- Prior administrative or receptionist experience preferred
- Experience in security-related industries is a plus
Manager, Supervisor, Server & Bartender
State & Main Restaurant
Grande Prairie, AB
04.2017 - 11.2022
- Lead and oversee daily operations of both front and back of house, ensuring smooth and efficient service delivery
- Foster exceptional customer satisfaction through proactive service and handling customer inquiries and complaints with professionalism and tact
- Maintain high standards of quality control for food and beverage service, ensuring consistency and excellence
- Ensure compliance with health and sanitation regulations, safeguarding a safe dining environment for both guests and staff
- Responsible for opening and closing the POS system and managing cash flow operations
Spa & Membership Coordinator
The L Spa & Wellness Centre
Grande Prairie, AB
04.2018 - 01.2020
- Provided administrative support to the General Manager, including processing payroll, cash-outs, and tip-out reports
- Delivered exceptional customer service by anticipating and meeting the needs of spa guests, maintaining a professional presence at the front desk
- Managed appointment scheduling, phone inquiries, and email correspondence to ensure smooth operations
- Assisted in the onboarding and training of new staff, ensuring compliance with company policies and health and safety standards
- Maintained accurate inventory and stock levels for treatment rooms, retail products, and supplies
Cash Supervisor, Server & Bartender
Moxie's Grill & Bar
Grande Prairie, AB
01.2013 - 04.2017
- Welcomed and engaged guests, responding to inquiries and ensuring an enjoyable dining experience
- Acted as Assistant Cash Manager, overseeing cash handling procedures and ensuring accurate transactions
- Maintained high standards of quality control for food and beverages, ensuring consistency in service and guest satisfaction
Reservation Specialist & Official Translator/Interpreter
Transportation Department, Province of Alberta
Grande Prairie, AB
01.2016 - 02.2017
- Managed reservation system, coordinating bookings and responding to phone and email inquiries in a timely manner
- Organized and maintained files, ensuring proper documentation and efficient recordkeeping for department operations
- Provided translation and interpretation services, facilitating effective communication within the department
Education
High School Diploma -
St. Joseph Catholic High School
Grande Prairie, AB06.2010
Skills
- Bilingual: Fluent in English and Spanish
- Customer service
- Hospitality
- Food safety
- Quality assurance
- Problem-solving
- Solution-oriented
- Multitasking
- Decision-making
- Critical thinking
- Organizational skills
- Time management
Certification
- ProServe Certified
- Reel Facts VLT Certified
References
References available upon request.
Timeline
Administrative Assistant & Receptionist
Alexander Security Inc.
11.2022 - 05.2023
Spa & Membership Coordinator
The L Spa & Wellness Centre
04.2018 - 01.2020
Manager, Supervisor, Server & Bartender
State & Main Restaurant
04.2017 - 11.2022
Reservation Specialist & Official Translator/Interpreter
Transportation Department, Province of Alberta
01.2016 - 02.2017
Cash Supervisor, Server & Bartender
Moxie's Grill & Bar
01.2013 - 04.2017
High School Diploma -
St. Joseph Catholic High School