Overview
Work History
Education
Skills
Timeline
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Zheng Han

Vancouver,BC

Overview

3
3
years of professional experience

Work History

Administrative Assistant & Receptionist

I-dentist Group Center
09.2022 - Current
  • Coordinated appointments, follow-up visits, and referrals for clients/patients
  • Managed appointment calendars and timesheets for dentist and dental assistants
  • Processed patient payments, co-payments, and insurance claims in accordance with clinic policies
  • Conducted pre-operative assessments on patients, including measuring vital signs such as SYS, DIA, PUL to ensure safety and accurately documenting findings in patient records
  • Verify patients' insurance coverage according; oversaw the submission of dental insurance claim forms through Electronic Data Interchange (EDI)
  • Assisted physicians in medication prescription and explained treatment plans to patients
  • Responsible for the maintenance of dental instrument, and management of office supplies
  • Performed administrative tasks such as typing, filing, and managing paperwork accurately
  • Maintained client/patient data and image/film information using dental software systems.

Graphic Design & Customer Service Representative

Thunderbolt LED & Sign Ltd
04.2022 - 09.2022
  • Served as the primary point of contact for client inquiries, concerns, and requests
  • Handled administrative tasks related to design projects, such as maintaining project files, documentation, and billing records
  • Communicated effectively with clients to gather project requirements and provide updates on project progress
  • Developed and modified designs based on client feedback and ensure timely delivery of final designs
  • Provided consultation services to clients regarding design choices, product-related services and helped to resolve any issues that may arise.

Customer Service Representative

Marble Slab Creamery
04.2021 - 04.2022
  • Adapted to changing store needs by multitasking between various tasks, such as cashiering, restocking shelves, and assisting customers
  • Provided information about ingredients, allergens, and special dietary options to accommodate customer needs
  • Handled customer inquiries and complaints in a prompt and courteous manner
  • Assisted with manager in the general management of store, including planning employee schedules, and task assignment
  • Provided training to staff members in preparation and handling of food
  • Assisted colleagues during peak times to ensure smooth store operations.

Education

Bachelor of Fine Arts Degree -

University of the Fraser Valley
Abbotsford, BC
06.2018

Visual Art and Graphic Design Degree -

Hebei University of Science and Technology
Shijiazhuang, Hebei
06.2016

Skills

  • Strong problem-solving skills, able to work under pressure in a fast-paced clinic environment while ensuring accuracy
  • Excellent verbal and written communication skills to greet clients/patients warmly
  • Customer-oriented, demonstrated strong empathy and understanding towards clients/patients and ability to respond to clients' needs professionally
  • Strong attention to detail and ability to follow established procedures and guidelines
  • Proven organization and time management skills
  • Proficiency in using software applications for scheduling, data entry, and clerical tasks, including MS Office (Word/Excel/PowerPoint)
  • Fluent in English and Mandarin

Timeline

Administrative Assistant & Receptionist

I-dentist Group Center
09.2022 - Current

Graphic Design & Customer Service Representative

Thunderbolt LED & Sign Ltd
04.2022 - 09.2022

Customer Service Representative

Marble Slab Creamery
04.2021 - 04.2022

Bachelor of Fine Arts Degree -

University of the Fraser Valley

Visual Art and Graphic Design Degree -

Hebei University of Science and Technology

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Zheng Han