Maria Gutierrez Robles
Sunnyvale
Summary
Dedicated professional with strong communication and problem-solving skills in the food service industry. Experienced in managing team operations, training new employees, and resolving customer issues while ensuring adherence to quality standards.
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
12
12
years of professional experience
Work History
Shift Leader
Taco Bell
Sunnyvale, CA
02.2024 - Current
- Supervised team operations during shifts, ensuring adherence to quality standards and customer service excellence.
- Trained new employees on food safety protocols and operational procedures to enhance team efficiency.
- Managed inventory levels, placing orders to maintain stock availability while minimizing waste.
- Implemented workflow improvements, reducing service time and improving overall customer satisfaction scores.
- Coordinated staff schedules to optimize coverage during peak hours, enhancing operational effectiveness.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Prep Line Cook
Juniper Networks
Sunnyvale, CA
12.2023 - 01.2024
- Prepared ingredients and maintained accurate portion control for efficient meal assembly.
- Operated kitchen equipment safely while adhering to health and safety regulations.
- Consistently met strict deadlines for meal preparation during busy shifts, contributing to timely service delivery.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
Prep Line Cook
Bon Appetite, Compass Group
Palo Alto, CA
03.2021 - 12.2023
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Monitored food quality and presentation to maintain high standards.
- Reduced food waste by implementing proper storage techniques and monitoring expiration dates.
- Maintained a clean and sanitary work environment, adhering to health department regulations and ensuring safety for all staff members.
- Contributed to a positive working atmosphere, fostering teamwork among kitchen staff for seamless service delivery.
- Managed multiple tasks simultaneously while maintaining attention to detail, ensuring accuracy in food preparation and presentation.
- Utilized strong multitasking skills to effectively manage multiple orders at once while ensuring high-quality output and timely service.
- Worked closely with other line cooks to ensure consistency across all stations, delivering a cohesive dining experience for guests.
BOH Line Cook
Yayoi Japanese Restaurant
Cupertino, CA
02.2019 - 04.2021
- Prepared and cooked high-quality dishes following traditional Japanese recipes.
- Verified proper portion sizes to consistently attain high food quality standards.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Grilled meats and seafood to customer specifications.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked food temperature regularly to verify proper cooking and safety.
- Plated and presented all dishes to match established restaurant standards.
- Prepared food items such as meats, poultry, and fish for frying purposes.
Cashier
The Habit Burger and Grill
Santa Clara, CA
08.2017 - 05.2019
- Handled customer inquiries and resolved issues to enhance satisfaction levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card transactions to complete customer purchases.
Cashier
Taco Bell
Mountain View, CA
02.2014 - 09.2017
- Stocked, tagged and displayed merchandise as required.
- Improved efficiency, organized checkout area for optimal workflow.
- Greeted customers entering store and responded promptly to customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Increased sales of promotional items by informing customers about current offers.
Education
High School Diploma -
Mountain View High School
Mountain View, CASkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Staff training and development
- Goal setting and tracking
- Strong verbal and written communication
- Inventory counts
- Sales and upselling
- Quality control assurance
- Strategic thinking
- Multitasking and prioritizing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Leader
Taco Bell
02.2024 - Current
Prep Line Cook
Juniper Networks
12.2023 - 01.2024
Prep Line Cook
Bon Appetite, Compass Group
03.2021 - 12.2023
BOH Line Cook
Yayoi Japanese Restaurant
02.2019 - 04.2021
Cashier
The Habit Burger and Grill
08.2017 - 05.2019
Cashier
Taco Bell
02.2014 - 09.2017
High School Diploma -
Mountain View High School