Maria Elizabeth Esquivel

Answering calls and screening calls: Handling a large number of inbound and outbound calls in a timely manner.

• Responding to questions: Answering patient questions and needs
• Scheduling appointments: Scheduling and rescheduling appointments
• Providing information: Providing information about healthcare services
• Routing calls: Routing calls to the appropriate healthcare personnel
• Confirming insurance: Confirming insurance details and verifying coverage
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.

• Perform all necessary and requested patient care procedures, including keeping rooms clean and neat, monitoring vital signs and other fundamental care actions
• Provided emotional, physical assistance and encouragement to patients in order to supplement the best care needed.
• Documented patients medical histories, complaints and all patient-related communications, while maintaining HIPAA standards at all times
• Performed diagnostic test including pulmonary function test, EKG, audiograms, urinalysis, nasal swabs, throat swabs as well as blood work which involved performing venipunctures.
• Inoculate and vaccinate patients to immunize them from communicable diseases.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.

• Handle larger returns and corrections from e-commerce orders for orders that were wrongly placed or wrongly shipped.
• Data entry, compose and reply to multiple emails for said returns, answer customer calls and assess process to rectify miss shipment.
• Handle shipments with large shipping providers such as but not limited to UPS, Fedex, Ontrack, USPS etc.
• Knowledge of in company systems such as AS400 and other data entry systems such as Word, Microsoft and Google docs.
• Have good communication skills with great customer service in order to provide optimal results for customers as well as other employees.

• Fill out forms and papers to record measurement, weight, and product count
• Handle larger returns from e-commerce orders
• Verify if items pulled out of the package are correct
• Review packing lists
• Perform production duties such as manual lifting, packaging, taping, labeling operations and sorting
• Prepping orders
• Processing orders via computer system, and verifying that orders are packed correctly