Maria Dawson
San Diego
Summary
Dynamic manager with a proven track record at Tacos Deliciosos Catering, excelling in operations management and team leadership. Enhanced service quality through effective staff training and streamlined processes, achieving significant improvements in customer satisfaction. Skilled in budget control and documentation, fostering a productive and compliant workplace environment.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Knowledgeable Desired Position with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Manager
Tacos Deliciosos Catering
2010 - 03.2024
- Oversaw daily operations to ensure timely and efficient catering services.
- Created staff schedules to enhance workforce productivity during peak events.
- Implemented quality control measures to enhance food safety and presentation standards.
- Trained and mentored team members on customer service best practices and operational procedures.
- Accomplished multiple tasks within established timeframes.
- Assisted in preparation of year-end tax documents, including W-2s and 1099s.
- Supported audits by preparing payroll reports and providing necessary documentation to auditors.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout areas for optimal customer experience.
- Assisted customers with inquiries, providing product information and support as needed.
- Handled cash and credit transactions accurately, ensuring compliance with company policies.
- Welcomed customers and helped determine their needs.
Retail Sales Associate
Macy's
1995 - 1999
- Collaborated with team members to improve checkout speed and service quality.
- Trained new cashiers on operational procedures and customer service standards.
- Identified opportunities to streamline processes, enhancing overall transaction efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints promptly, maintaining a positive store environment.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Trained new associates on store policies, procedures, and customer engagement strategies.
- Maintained product displays and inventory levels to ensure store organization and accessibility.
- Processed transactions accurately using POS systems, ensuring efficient customer service.
- Collaborated with team members to achieve sales targets through effective communication and support.
- Implemented promotional displays to drive product awareness and increase foot traffic in-store.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Office Manager Finance
Medical Center
2018 - 03.2020
- Developed and implemented budget forecasts, aligning departmental goals with financial strategies.
- Managed monthly financial reporting processes to ensure timely and accurate data submission.
- Streamlined accounting operations by integrating advanced financial software tools for enhanced efficiency.
- Mentored junior staff on best practices in accounting principles and compliance regulations.
- Led cross-functional teams to identify cost-saving opportunities, driving improved financial performance.
- Collaborated with external auditors to facilitate smooth audit processes and ensure regulatory compliance.
- Analyzed variances in budgets versus actuals, recommending adjustments for optimal resource allocation.
- Negotiated favorable contract terms with vendors, leading to cost savings throughout the organization.
- Maintained high levels of confidentiality when dealing with sensitive financial information, ensuring data privacy and security.
- Developed and implemented recruitment strategies to attract top talent.
- Facilitated onboarding processes, ensuring compliance with company policies and regulations.
- Managed employee relations, addressing concerns and fostering a positive workplace culture.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
- Analyzed HR metrics to identify trends and inform decision-making for workforce management.
- Verified employee timecards and resolved discrepancies to maintain payroll integrity.
- Processed payroll for bi-weekly cycles, ensuring accuracy and compliance with regulations.
- Maintained records of payroll transactions and updated employee data in HRIS systems.
- Collaborated with HR to implement changes in payroll policies based on new legislation.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
Nurse Assistant
United States Naval Reserves
Bremerton, WA
08.1999 - 03.2008
- Assisted medical staff with patient assessments and documentation of vital signs.
- Maintained inventory of medical supplies, ensuring availability for procedures.
- Collaborated with healthcare teams to implement patient care plans effectively.
- Educated patients on health management and post-treatment care instructions.
- Administered basic first aid and emergency care in high-pressure situations.
- Rendered emergency medical treatment and administered immunization programs.
- Streamlined patient flow by effectively triaging emergency cases and prioritizing treatment needs.
- Administered medications and treatments as prescribed by physicians.
- Assisted physicians in surgical procedures, ensuring precise execution and positive patient outcomes.
Education
Associate of Science - Business Administration And Management
American InterContinental University
Schaumburg, IL08.2013
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Task delegation
- Staff management
- Documentation and reporting
- Operations management
- Customer relationship management (CRM)
Languages
Spanish
Native or Bilingual
Timeline
Nurse Assistant
United States Naval Reserves
08.1999 - 03.2008
Manager
Tacos Deliciosos Catering
2010 - 03.2024
Retail Sales Associate
Macy's
1995 - 1999
Office Manager Finance
Medical Center
2018 - 03.2020
Associate of Science - Business Administration And Management
American InterContinental University