Maria Contreras
Ontario,CA
Summary
Seeking a remote position with a dynamic company where I can apply my extensive experience in accounting, collections, and lending to optimize processes, improve operational efficiency, and enhance customer satisfaction.
Experienced accounting and lending specialist with over 10 years of expertise in the banking and credit union sector. Proficient in accounts receivable, collections, general ledger reconciliation, and DMV documentation. Adept at managing loan processes, ensuring compliance, and delivering exceptional service to internal teams and customers. Bilingual in English and Spanish with a proven ability to handle complex financial and administrative tasks efficiently.
Overview
17
17
years of professional experience
Work History
Senior Lending Support
Unifi Credit Union
09.2021 - Current
- Manage vehicle title releases for loans that have been paid off, ensuring correct title transfer to the appropriate party
- Utilize Microsoft Excel to generate reports and manage title releases using DealerTrack and Symitar
- Complete and submit lien release forms, process total loss claims via IAA and Copart Portals, and ensure full settlement is received
- Review and verify total loss documentation for accuracy, including vehicle evaluation reports, settlement breakdowns, and guarantee letters
- Assist the DMV support department by answering inquiries related to registration and title status
- Support the Lending Department in the document collection process, ensuring the proper handling of vehicle titles and registrations
DMV Clerk / Collections / Lending
USC Credit Union
07.2015 - 09.2021
- Handled DMV documentation to establish the credit union as a lienholder and ensured correct collection of DMV fees
- Posted customer payments, managed general ledger entries for collections and lending, and reconciled monthly reports
- Assisted with loan charge-offs, processed checks, and provided support to the collections department
- Responded to DMV-related inquiries and provided solutions to internal and external stakeholders
Loan Coordinator / DMV Specialist / File Clerk
Fiscal Credit Union
10.2007 - 09.2015
- Managed end-to-end loan processing, ensuring the accuracy of loan applications, documents, and funding
- Audited loan files to verify the correct entry of loan terms, interest rates, and borrower information
- Oversaw DMV-related processes, including lienholder status and total loss claim handling
- Filed GAP insurance claims and managed vehicle title transfers post-loan payoff
- Maintained organized loan files and ensured efficient document handling and storage for multiple departments
Education
Notary Public -
06.2019
Certificate - Accounting
East Los Angeles Occupational Center
06.2014
High School - undefined
Hesperia Adult School
12.2006
Skills
- Credit Union Procedures & Regulations
- Accounts Receivable & Payable
- Collections & Billing
- General Ledger Accounting & Reconciliation
- Loan Processing & Documentation
- QuickBooks
- Microsoft Excel
- Financial Reporting & Journal Entries
- Payroll Processing
- Bookkeeping & Tax Preparation
- Customer Service & Data Entry
- Microsoft Office Suite
- DMV Documentation & Processes
- DealerTrack
- Symitar
- IAA
- OnBase
- Team building
Additional Information
Typing Speed: 55+ WPM, Strong organizational and multitasking skills, Collaborative team player with excellent problem-solving abilities, Notary Public License
Timeline
Senior Lending Support
Unifi Credit Union
09.2021 - Current
DMV Clerk / Collections / Lending
USC Credit Union
07.2015 - 09.2021
Loan Coordinator / DMV Specialist / File Clerk
Fiscal Credit Union
10.2007 - 09.2015
Certificate - Accounting
East Los Angeles Occupational Center
High School - undefined
Hesperia Adult School
Notary Public -
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