ELIAS CHOUAIB

Helped customers get approved for personal loans , lines of credits , credit cards , overdraft protections , advised customers on how to manage their credit and their financing products with the bank , and assisted TD customers with their financing needs

• Streamlined loan approval process for increased efficiency in the lending department.
• Collaborated with cross-functional teams to develop tailored financial solutions for clients'' unique needs.
• Maintained compliance with all regulatory standards, ensuring the accuracy of loan documentation and processes.
• Established strong relationships with key business partners, promoting long-term growth and success.
• Increased customer satisfaction by delivering personalized service and addressing complex financial needs.

• Greatly improved the teams statistics and got a dozen of positive feedback from customers
• Helped customers with questions about their car/personal/student loans, lines of credit, mortgages, etc
• Took charge of any lump sum payments, total payouts, modifications to the conditions of the loans, statements
• Advised customers about their interest rates on their loans, mortgages, and their renewal
• Took care of potential sales the bank could have with customers interested in the financing products of the National Bank
• Demonstrated excellent communication skills, both verbal and written, when interacting with customers and colleagues

• Assisted in creating marketing materials and brochures for potential contracts
• Supported market analysis activities, providing insights for marketing strategies
• Negotiated with clients for potential contracts, demonstrating persuasive solid and communication skills
• Designed direct mail campaigns that resulted in an 11% increase in sales revenue from March 23 to Sept 23
• Implemented new innovations, solutions, and products to support sales growth and client retention

• Offer ongoing support to widowed women struggling to care for their infants
• Assisted with special events and programs.
• Used strong interpersonal communication skills to convey information to others.
• Communicated with staff members to stay informed about volunteer opportunities and events.
• Mentored new volunteers, fostering a supportive and inclusive team environment.

• Translated marketing texts and social media posts from English to French
• Provided customer assistance through messages and phone calls, emphasizing responsive and effective communication
• Managed the publication of promotions and brand-related news, enhancing brand presence and engagement
• Investigated complaints, disturbances, and violations, and resolved problems following rules and regulations
• Provided support to customers via email or chat services when required
• Collaborated with other departments to ensure customer satisfaction

• Gained 6 months of experience in automotive sales, developing strong sales and negotiation skills
• Determined the needs and desires of the customer to show them viable options
• Showed and explained all vehicle features and functions
• Consistently achieved monthly sales targets, contributing significantly to the company's revenue goals
• Performed credit checks for potential customers
• Managed a high-level client portfolio, establishing long-term relationships and repeat business
• Developed and maintained strong customer relationships and networks within designated sales territory

• Assisted children diagnosed with D.S by entertaining and doing lots of activities including sports, arts, etc
• Represented organization positively and professionally while providing community with much-needed services.
• Improved literacy rates with weekly volunteer tutoring sessions.
• Strengthened community bonds, participating in interfaith dialogues and events.
• Raised awareness about environmental issues through educational workshops.

• Demonstrated exceptional knowledge of luxury products, presenting them with sophistication and professionalism
• Created detailed reports on daily, weekly, and monthly sales activity
• Maintained regular business relations with 20+ clients
• Managed a sophisticated client base, focusing on personalized customer experiences
• Identified opportunities for cross-selling additional products and services
• Attended industry events such as conferences and seminars
• Recommended, select, and help locate and obtained merchandise based on customer needs and desires