Rachel Krahn
Winkler,MB
Summary
A seasoned Senior Lending Specialist at Fairstone Financial, I leveraged leadership skills and credit analysis expertise to exceed lending targets and foster client trust, achieving high retention rates. My proactive approach and dedication to operational efficiency and customer service drove significant financial growth and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Senior Lending Specialist
Fairstone Financial
02.2022 - Current
- Educated clients on various lending products available, helping them make informed decisions that best suited their financial goals.
- Collaborated with underwriting team to ensure adherence to lending guidelines while maintaining client confidentiality throughout the process.
- Processed loan applications and monitored progress from start to finish.
- Developed strong relationships with clients, fostering trust and loyalty to maintain a high retention rate of satisfied customers.
- Resolved customer complaints promptly and professionally, resulting in increased satisfaction rates among borrowers.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Exceeded monthly lending targets consistently, demonstrating strong sales acumen and commitment to organizational objectives.
- Monitored pipelines to track and log status of loans.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Enhanced loan application approval rates by conducting thorough credit analyses and evaluating borrower''s financial status.
- Assisted colleagues in managing complex loan applications, expediting processing time and ensuring timely approvals.
- Explained very technical financial information to applicants in easy to understand language.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Implemented risk mitigation strategies during loan evaluation processes, safeguarding the institution''s interests and minimizing potential losses.
- Proactively identified solutions for customers experiencing credit issues.
- Identified opportunities to cross-sell and upsell loan products to customers.
General Manager
Pizza Hut
01.2018 - 05.2023
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Education
Automotive Engineering - Automotive
Red River Community College
Winnipeg, MB06-2002
High School Diploma -
Garden Valley Collegiate
Winkler MB06-1999
Skills
- Loan Servicing
- Operational Efficiency
- Credit analysis
- Customer Service
- Problem-Solving
- Multitasking
- Problem-solving abilities
- Leadership skills
- Client Relationship Building
- Self Motivation
- Professionalism
- Loan File Maintenance
Languages
English
Full Professional
Interests
- Camping
- Playing Sports
- Kayaking
- Music
- I have a passion for photography and editing photos
- Crafting and DIY Projects
Timeline
Senior Lending Specialist
Fairstone Financial
02.2022 - Current
General Manager
Pizza Hut
01.2018 - 05.2023
Automotive Engineering - Automotive
Red River Community College
High School Diploma -
Garden Valley Collegiate