Summary
Overview
Work History
Education
Skills
Timeline
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Maria Borges

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Summary

Dynamic leader with proven expertise in customer service and team leadership honed at Subway and Burger King. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant improvements in team performance and service delivery. Skilled in staff training and development, coupled with adept time management, consistently meeting critical deadlines.

Overview

17
17
years of professional experience

Work History

Manager

Subway
04.2021 - 09.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.

Assistant Manager

Burger King
07.2007 - 01.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

High School Diploma -

Gridley High School
Gridley, CA
06-1998

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Task delegation

Timeline

Manager

Subway
04.2021 - 09.2024

Assistant Manager

Burger King
07.2007 - 01.2023

High School Diploma -

Gridley High School

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Maria Borges