Maria Alvarez
Sarah's Place Restaurant
Bonavista,NL
1
Language
6
years of professional experience
Dedicated customer service professional with several years of experience in fast-paced, high-volume environments. Skilled in telephone communication, customer inquiries, problem-solving, complaint resolution, and multitasking while maintaining a professional and positive customer experience.
Work History
Costumer Service & Operations Associate
5 Months- Tracked supplies and placed orders to maintain inventory levels.
- Assisted in managing daily restaurant operations to ensure efficient service delivery.
- Managed customer complaints and difficult situations using active listening, empathy, professionalism, and problem-solving skills.
- Processed orders, payments, refunds, and transactions using computerized POS systems.
- Resolved customer complaints and difficult situations through active listening, empathy, and effective problem-solving.
- Communicated customer needs and special requests clearly to team members to ensure accurate service.
- Supported inventory management by tracking supplies and placing orders as needed.
- Assisted with daily administrative and operational tasks, requiring organization, prioritization, and attention to detail.
- Maintained a professional and welcoming customer experience during high-pressure and high-volume periods.
- Regularly worked extended and double shifts, demonstrating exceptional reliability, stamina, and ability to maintain performance under pressure.
- Helped manage promotions, special events, reservations, and customer communications.
- Learned new technology, software, procedures, and operational processes quickly.
Costumer Service Associate
3 Months- Delivered exceptional customer service, resolving inquiries and concerns efficiently.
- Assisted in maintaining the cleanliness and organization of the store environment.
- Processed customer transactions accurately using point-of-sale systems.
- Collaborated with team members to improve service delivery and workflow efficiency.
- Demonstrated adaptability in fast-paced environments, managing multiple tasks simultaneously.
- Handled customer interaction through a headset while accurately taking orders, responding to questions, and managing multiple tasks simultaneously.
Costumer Service Associate
3 Years 6 Months- Assisted in maintaining the cleanliness and organization of the store environment.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled cash management duties, ensuring accuracy during shifts and end-of-day reconciliation.
- Participated in training new staff on customer service protocols and operational procedures.
- Assisted in maintaining cleanliness and organization of the store environment.
Education
High School Diploma
Skills
Customer Service & Support
Computer & POS Systems
Data Entry & Information Processing
Order Processing
Telephone Communication
Active Listening
Problem Solving
Conflict Resolution
Attention to Detail
Multitasking
Adaptability
Working Under Pressure
Team Collaboration
Independent Work
Interpersonal Skills
Verbal and written communication
Customer service
Languages
English
Native or Bilingual
Timeline
Costumer Service & Operations Associate
Sarah's Place Restaurant
03.2026 - 08.2026Read More
Costumer Service Associate
Robins Donuts
09.2024 - 12.2024Read More
Costumer Service Associate
Marsh's Takeout Restaurant
02.2020 - 08.2023Read More
Discovery Collegiate
High School Diploma
Read More