Brenda Krszwda
Halifax
Summary
Adaptable and results-driven customer service professional with over 10 years of experience in high-paced environments. Skilled in customer support, office administration, and process improvement. Proven ability to manage schedules, resolve issues, and train team members. Committed to delivering exceptional service and maintaining operational efficiency.
Overview
14
14
years of professional experience
Work History
AM Operations & Customer Service
TJX Canada
07.2022 - Current
- Managed scheduling, payroll, and HR documentation to ensure smooth daily operations.
- Delivered high-quality customer support and handled inquiries and complaints with professionalism.
- Assisted with onboarding and training of new associates, reinforcing company values and processes.
- Communicated operational concerns to management, maintaining open lines across all departments.
- Supported merchandising standards and inventory procedures.
Key Holder / Operations & Customer Service Coordin
TJX Canada
05.2019 - 07.2022
- Supported store managers with day-to-day operations and service area oversight.
- Monitored training and compliance for staff in service zones, cash handling, and safety protocols.
- Scheduled employee breaks, managed store opening/closing procedures, and conducted monthly audits.
- Led Health & Safety meetings and ensured adherence to workplace standards.
Client Service Manager
FUEL Mobile
05.2013 - 05.2019
- Managed a team of Account Managers to ensure client satisfaction and retention.
- Acted as a primary contact for escalations and complex account management issues.
- Tracked KPIs, implemented process improvements, and coordinated directly with senior leadership.
- Led recruitment, scheduling, and mentorship of junior staff.
- Championed client advocacy and supported operational strategy alignment.
Wireless Account Manager
FUEL Mobile
09.2011 - 05.2013
- Served as a point of contact for customer inquiries regarding billing, service, and support.
- Resolved escalated issues, supported various mobile devices and services.
- Created financial reports for client accounts and assisted with procurement and service recommendations.
- Participated in upselling and promotional awareness to enhance client engagement.
Skills
- Customer Service & Support
- Office Administration
- Scheduling & Calendar Management
- Staff Onboarding & Training
- Conflict Resolution
- Microsoft Office Suite (Word, Excel, Outlook)
- Written & Verbal Communication
- Record-Keeping & Data Entry
- Problem Solving & Multitasking
- Team Collaboration
Languages
English
Full Professional
Timeline
AM Operations & Customer Service
TJX Canada
07.2022 - Current
Key Holder / Operations & Customer Service Coordin
TJX Canada
05.2019 - 07.2022
Client Service Manager
FUEL Mobile
05.2013 - 05.2019
Wireless Account Manager
FUEL Mobile
09.2011 - 05.2013
Similar Profiles
Rajesh GargRajesh Garg
Warehouse Associate at TJX CanadaWarehouse Associate at TJX Canada
Tala NemehTala Nemeh
Store Associate at TJX CanadaStore Associate at TJX Canada
Alina OliinykAlina Oliinyk
Store Associate at TJX CanadaStore Associate at TJX Canada
Rishita KannanRishita Kannan
Visual Merchandiser at TJX CanadaVisual Merchandiser at TJX Canada
Shubham WaliaShubham Walia
Security Officer at Paladin Security GroupSecurity Officer at Paladin Security Group