Margot Poirier
Greater Sudbury,Ontario
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty. Skilled in POS systems and known for exceptional service delivery through effective team collaboration.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Paquette's Your Independent Grocer
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while serving up to 3 customers at once.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Made phone calls in professional and friendly manner.
Lighting Director
Marymount Academy Drama Club
02.2022 - 04.2024
- Supported directors in achieving their creative vision through effective communication and collaboration on set, creating light sets for past 2 productions at Marymount Academy.
- Troubleshot technical issues quickly during live performances, minimizing disruptions to audience enjoyment.
- Balanced artistic considerations with practical needs, ensuring optimal visibility without compromising aesthetic appeal or performer comfort.
Education
High School Diploma -
Marymount Academy
Sudbury, ON06.2026
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Professional telephone demeanor
- POS systems expert
Languages
English
Native or Bilingual
French
Professional Working
References
Mary Hull, Current Employer
- 705-918-6664
Christine Massimiliano, Teacher
- massimc@sudburycdsb.ca
Timeline
Customer Service Representative
Paquette's Your Independent Grocer
09.2023 - Current
Lighting Director
Marymount Academy Drama Club
02.2022 - 04.2024
High School Diploma -
Marymount Academy
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