Margi Gothi
London
Summary
Dynamic leader with a proven track record at Planet Fitness, excelling in team building and performance management. Successfully enhanced member satisfaction through conflict resolution and proactive engagement. Skilled in budget management and event coordination, fostering a collaborative culture that drives operational excellence and community connection.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Planet Fitness
London, ON
06.2025 - Current
- Delivered exceptional member experiences by resolving escalated concerns, conducting proactive follow-ups after service issues, and building positive relationships to strengthen member satisfaction and retention.
- Fostered a positive, high-performing team culture by mentoring employees, recognizing achievements, and promoting collaboration, accountability, and professional growth.
- Led the recruitment and onboarding process by conducting interviews, coordinating hiring, and facilitating structured 30-, 60-, and 90-day check-ins to support employee success.
- Coached and developed team members through ongoing training, monthly performance assessments, annual performance reviews, and corrective action conversations to drive continuous improvement.
- Led daily shift huddles and team communications to align employees on operational priorities, performance expectations, safety standards, and service excellence.
- Oversaw daily club operations by ensuring compliance with company policies, maintaining operational standards, and supporting a safe, efficient, and member-focused environment.
- Managed inventory, product ordering, and supply levels to ensure seamless day-to-day operations while maintaining organizational efficiency.
- Coordinated in-club marketing initiatives, community events, and leadership discussions to enhance brand awareness, strengthen team engagement, and support business growth.
Member Service Representative
Planet Fitness
London, ON
03.2024 - 06.2025
- Delivered exceptional customer service by creating a welcoming environment, addressing member inquiries, resolving concerns, and ensuring a positive experience for members and guests.
- Conducted personalized club tours, explained membership options, highlighting equipment and enrolled new members by identifying individual needs and promoting the club's services and amenities.
- Managed front desk operations, including member check-ins, phone inquiries, account updates, and membership transactions while maintaining accuracy and professionalism.
- Maintained a clean, organized, and safe club environment by completing daily cleaning tasks, performing routine facility inspections, and upholding the company's cleanliness standards.
- Collaborated with team members and management to support daily club operations, contribute to membership growth, and consistently deliver a high standard of service.
President
Fanshawe Student Union
London, ON
01.2024 - 08.2024
- Led the planning and execution of dance workshops, events, and student activities, creating an engaging and inclusive environment that encouraged student participation and community connection.
- Managed event logistics, budgeting, and resource planning by allocating funds effectively, tracking expenses, and ensuring successful delivery of club initiatives within financial guidelines.
- Collaborated with the executive board and Fanshawe Student Union to coordinate events, manage timelines, and develop engaging programs aligned with student interests.
- Represented the club through public speaking, event announcements, and leadership initiatives while motivating members and building a positive, collaborative club culture.
Team Member
Tim Hortons
London, ON
07.2023 - 02.2024
- Delivered exceptional customer service by providing friendly, efficient, and accurate service in a fast-paced, high-volume environment.
- Prepared and served beverages, sandwiches, baked goods, and other menu items while consistently adhering to food safety, quality, and presentation standards.
- Processed customer orders and cash transactions accurately, ensuring a seamless and positive guest experience during peak operating hours.
- Maintained cleanliness and organization throughout the restaurant by restocking supplies, sanitizing workstations, and supporting overall operational efficiency.
Education
Post-Graduate - Mobile Application Development
Fanshawe College
London12-2024
Bachelor - Computer Application Development
DDU
Gujarat, India03-2022
Skills
- Business Operations Management
- Team Leadership & Development
- Employee Training & Coaching
- Performance Management
- Event & Project Coordination
- Conflict Resolution
- Budget & Resource Management
Certification
Foundations of Project Management (Google)
Solving Problems with Creative and Critical Thinking (IBM)
Management Skills for New Managers (Starweaver)
Timeline
Assistant General Manager
Planet Fitness
06.2025 - Current
Member Service Representative
Planet Fitness
03.2024 - 06.2025
President
Fanshawe Student Union
01.2024 - 08.2024
Team Member
Tim Hortons
07.2023 - 02.2024
Post-Graduate - Mobile Application Development
Fanshawe College
Bachelor - Computer Application Development
DDU