Vanessa Gouachi
Cambridge,ON
Summary
Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant General Manager
The Mule
01.2023 - Current
- Promoted from Beverage Manager to Assistant General Manager, overseeing daily operations and strategic direction of front-of-house and bar in a high-volume venue
- Led cross-functional teams to ensure exceptional service aligned with brand standards, while mentoring staff to foster a culture of accountability and excellence
- Spearheaded cocktail competitions and special events to boost brand engagement and morale
- Stepped into General Manager duties during leadership absences, maintaining operational continuity and resolving complex challenges
Beverage Manager
The Rich Uncle Tavern
01.2021 - 01.2023
- Oversaw all operations, leading the management team to meet financial and service goals while upholding high standards
- Developed and executed business strategies—including sales, marketing, and community engagement—that increased revenue and brand visibility
- Created inclusive events supporting local businesses and launched a diverse, innovative beverage program that boosted revenue per guest
- Partnered with the General Manager to implement health and safety policies, fostering a safe and compliant workplace
- Championed brand advocacy through initiatives such as a 0-proof menu and active support for LGBT+ communities
Corporate Trainer/Lead Bartender
Stockyards
01.2018 - 01.2021
- Managed beverage operations and curated seasonal cocktail menus to enhance the guest experience and drive sales
- Played a key role in the successful openings of Graffiti Market and Crowfoot's, contributing to concept development, team onboarding, and operational setup
- Led planning and execution of corporate and social events aligned with business goals, while recruiting, training, and developing bartenders and event staff to uphold top-tier service standards
- Collaborated with senior leadership to design training programs that boosted employee performance, operational efficiency, and customer satisfaction
- Contributed to business strategy through innovative marketing campaigns and guest engagement initiatives, and developed clear communication strategies to effectively align diverse teams across the organization
Corporate Trainer/Relief Manager
Kelsey's Road House
01.2015 - 01.2018
- Delivered exceptional service in high-volume environments, ensuring guest satisfaction and repeat business
- Led front-of-house training initiatives to enhance service delivery and team performance
- Played an integral role in multiple store openings, working directly under Operations Managers to support the successful launch and ongoing operations of various locations across the GTA and Waterloo Region
- Collaborated on store renovations, brand rollouts, and policy integration, while building strong vendor relationships to deepen product knowledge and elevate the overall guest experience
Education
Associate of Arts - Fashion Arts
Humber College
08-2005
Adult Education/Online Training
Conestoga College
01.2021
Associate of Arts - Spa Management
Humber College
Toronto, ON04-2007
Skills
- Bilingual- French
- Cross-Functional Team Leadership
- Business Operations Management
- P&L Management & Budgeting
- Revenue Growth
- Cost Control
- Staff Development & Retention
- Health & Safety Compliance
- Conflict Management
- Employee scheduling
- Vendor relationship management
- Google drive
Languages
French
Native or Bilingual
English
Native or Bilingual
Certification
- OSG Workplace Wellbeing, Harassment, Health and Safety Training
- Food Safety
- First Aid (Level C)
- Smart Serve
- Prud'homme (Level 1)
- WSET (Level 2)
Timeline
Assistant General Manager
The Mule
01.2023 - Current
Beverage Manager
The Rich Uncle Tavern
01.2021 - 01.2023
Corporate Trainer/Lead Bartender
Stockyards
01.2018 - 01.2021
Corporate Trainer/Relief Manager
Kelsey's Road House
01.2015 - 01.2018
Associate of Arts - Fashion Arts
Humber College
Adult Education/Online Training
Conestoga College
Associate of Arts - Spa Management
Humber College
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