Margarita Jarrin
Victoria,BC
Summary
Organized and dedicated professional with a proven track record of providing exceptional customer service in fast-paced environments and offering keen attention to detail and strong decision-making skills to manage multiple concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Studying to obtain an MA in Global Leadership at Royal Roads University, Canada.
Overview
13
13
years of professional experience
Work History
Admissions Administrative Assistant
Colegio Menor de Quito a Nord Anglia Education School
Quito, Ecuador
09.2018 - 12.2022
- Assisted applicants with admissions packets and served as a point of contact in English and Spanish throughout the admissions process until the student´s enrollment
- Process inquiries and applications through Salesforce CRM for a timely follow-up of the families and weekly reporting to NAE regional offices in Florida.
- Coordinate the admission process for new students, including compiling the required documentation (transcripts) and scheduling academic tests and family interviews.
- Increased the expatriates, embassies, relocation services, and international student transfers by 18% yearly.
- Register complete academic documentation of new students to be handled to the Registrar's Office.
- Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail and Whatsapp Business Messaging.
- Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
- Performed research to collect and record industry data for marketing planning.
- Revised and translate documents and policies from the Marketing, Admissions & Communications (MAC) Department.
Communications Coordinator
Kudert
Quito, Ecuador
02.2018 - 05.2018
- Managed PR and strategic affairs with 150 top HR managers and HR-related stakeholders across Panama, Peru, and Colombia.
- Developed ideas and leads for new company promotions, products, and services to clients according to industry trends to increase brand awareness and overall revenue.
- Planned corporate communications program to support branding and image initiatives.
- Maintained corporate website using content management systems and associated plugins.
- Research for regional marketing and competition analysis for HR assessment tools trends
Internal Communications and HR Training Analyst
Hospital Metropolitano Quito
Quito, Ecuador
07.2013 - 06.2017
- Develop the annual Internal Communications and Training Strategies from 2013 to 2017.
- Created updated content for internal media and educational purposes for all levels of the organization.
- Strengthened communication skills through regular interactions with others by increasing the engagement rate of employees from 60% to 96% in 5 years.
- Worked effectively in fast-paced environments and demonstrated a high level of initiative and creativity while tackling complex tasks.
- Gained strong leadership skills by managing projects from start to finish, especially with the progress reports based on the metrics set out in the Internal Quality System and the Joint Commission’s international standards for accredited hospitals.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations and developed in-house training programs for Onboarding, Quality Systems, and Customer Service.
- Assisted the recruiting team during peak seasons for clinical and non-clinical positions (avg. 25 positions monthly).
- Adaptable and proficient in learning new concepts quickly and efficiently
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
InHouse PR and Communication Executive
Crea Comunicación
Quito, Ecuador
11.2012 - 02.2013
- Provide consultation on strategic communications for General Motors/OBB Ecuador as an in-house PR executive.
- Managed media relations for organizations to produce successful results.
- Supported GM managers with writing, researching, media training, and preparation of materials for public presentations.
- Conducted media relations and responded to media requests for information.
- Represented the company at eight public events and conferences that appeared on TV, online media, and in magazines in Ecuador.
- Managed media relations and campaigns to address public communications in crises.
- Wrote content for press releases, website, and social media campaigns for the new company's branding.
HR Consultant
Diners Club del Ecuador
Quito, Ecuador
06.2012 - 09.2012
- Coordinate the Annual Internal Communication & Event Plan for employees
- Coordinate the Onboarding program
- Liaised between multiple business divisions to improve communications.
- Facilitated cultural integration planning and developed strategies to foster employee engagement and commitment.
- Wrote, developed, and delivered successful presentations and facilitated training for individuals and groups.
- Partnered with leaders on HR and business functions using a consultative approach to identify and address issues and concerns proactively.
HR Training Analyst
Telefónica
Quito, Ecuador
09.2008 - 06.2012
- Coordinated training events (avg. six daily) and acted as an internal facilitator for an engaging workplace and soft and functional skills.
- Delivered monthly progress reports following the Internal Quality System to make sure the accreditation requirements meet and the training progress from employees.
- Administered the office budget (500K) from the Training Department: providers, suppliers, storage, and contracts
- Organized internal training and corporate events, such as field visits from the top executives of Telefonica Headquarters in Spain
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked effectively in fast-paced environments.
- Gained extensive knowledge in data entry, analysis, and reporting.
Education
Master of Arts - Global Leadership
Royal Roads University
Victoria, BC10.2022
NLP Master Practitioner & Coach - Neurolinguistic Programming
PNL Esfera - Richard Bandler & John La Valle
Quito, Ecuador05.2015
Bachelor of Science - Organizational Communication
Universidad Internacional Del Ecuador
Quito, Ecuador12.2012
Skills
- MS Office 365
- Google Analytics
- Human Resources Department Processes
- Customer Relations and Communications
- Social Media: Facebook, Twitter, Instagram, LinkedIn
- Design and media: Adobe Creative Cloud
- CRM- Salesforce, Zoom, Hootsuite, Mailchimp
- Staff Orientation and Training
Accomplishments
- Customer Service Licensed
- Trainer
- Project Management
- Editorial creator
My passion lies in encouraging a strong customer service culture and building solid foundations of positive internal relationships that help build engagement, compromise, and inspiration in the workplace. I strongly believe in developing a people-first environment where personal and professional growth are priorities.
Timeline
Admissions Administrative Assistant
Colegio Menor de Quito a Nord Anglia Education School
09.2018 - 12.2022
Communications Coordinator
Kudert
02.2018 - 05.2018
Internal Communications and HR Training Analyst
Hospital Metropolitano Quito
07.2013 - 06.2017
InHouse PR and Communication Executive
Crea Comunicación
11.2012 - 02.2013
HR Consultant
Diners Club del Ecuador
06.2012 - 09.2012
HR Training Analyst
Telefónica
09.2008 - 06.2012
Master of Arts - Global Leadership
Royal Roads University
NLP Master Practitioner & Coach - Neurolinguistic Programming
PNL Esfera - Richard Bandler & John La Valle
Bachelor of Science - Organizational Communication
Universidad Internacional Del Ecuador
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