Margaret Simonelli
Summary
Customer-focused professional with 5+ years of experience in delivering exceptional support and fostering client satisfaction. Skilled in troubleshooting, communication, and cross-functional collaboration. Adept at creating and maintaining knowledge resources, identifying trends, and driving process improvements. Passionate about helping customers achieve their goals through tailored solutions and proactive engagement. Actively seeking a full-time opportunity as a Customer Care Specialist to contribute to organizational success and customer delight.
Overview
5
5
years of professional experience
Work History
Operations Manager (Part-Time)
Common Sense Software
10.2024 - 12.2024
- Oversaw daily operations, enhancing productivity and efficiency through strategic improvements
- Drove cross-functional collaboration, optimizing resources for compliance and operational success
- Mentored team members, boosting customer satisfaction and aligning performance with company goals
Client Success Manager (Part-Time)
PowerHaus VA
07.2024 - 12.2024
- Managed client relationships, boosting engagement and loyalty through strategic initiatives
- Led cross-team collaboration for tailored solutions and seamless onboarding
- Provided proactive support to align client goals, fostering enduring partnerships
Counselor
Heyday Therapy (@heyday_online_therapy)
06.2023 - 10.2024
- Offered empathetic counseling to address anxiety, grief, and relationship challenges
- Implemented CBT for tailored client strategies, enhancing coping mechanisms
- Fostered client growth through personalized therapeutic approaches
Implementation Specialist
EMHware Software Inc.
04.2023 - 05.2024
- Led software projects, ensuring seamless integration and optimal performance
- Developed training programs, fostering client relationships and translating needs into success
- Conducted testing and troubleshooting to enhance system efficiency and reliability
Clinical Counselor
Workplace Options
10.2022 - 03.2023
- Delivered individualized support, addressing diverse client needs and improving well-being
- Utilized evidence-based techniques to enhance resilience and coping mechanisms
- Collaborated on treatment plans, achieving measurable client progress
Help Desk Associate
LifeWorks
05.2020 - 06.2021
- Provided technical support, resolving client inquiries efficiently and professionally
- Conducted quality assurance reviews, improving team performance and service standards
- Maintained clear client communication, enhancing trust and satisfaction
Education
Certified Holistic Nutritionist (CHN) and Nutritional Counselor (CNC) -
Alive Academy
03.2025
Master's Degree - Holistic Counselling
Australian School of Holistic Counselling
10.2022
Bachelor of Arts (B.A.) - Political Science
Concordia University
12.2018
DEC - Office Systems Technology
Vanier College
12.2014
Skills
- Customer Support
- Communication and Problem Solving
- Cross-Functional Collaboration
- Knowledge Resource Development
- Troubleshooting and Technical Support
- Process Improvement
- Social Media Marketing (basic familiarity)
- Project Management
Languages
English (Fluent)
Native or Bilingual
French (Fluent)
Professional Working
Italian (Fluent)
Professional Working
Timeline
Operations Manager (Part-Time)
Common Sense Software
10.2024 - 12.2024
Client Success Manager (Part-Time)
PowerHaus VA
07.2024 - 12.2024
Counselor
Heyday Therapy (@heyday_online_therapy)
06.2023 - 10.2024
Implementation Specialist
EMHware Software Inc.
04.2023 - 05.2024
Clinical Counselor
Workplace Options
10.2022 - 03.2023
Help Desk Associate
LifeWorks
05.2020 - 06.2021
Master's Degree - Holistic Counselling
Australian School of Holistic Counselling
Bachelor of Arts (B.A.) - Political Science
Concordia University
DEC - Office Systems Technology
Vanier College
Certified Holistic Nutritionist (CHN) and Nutritional Counselor (CNC) -
Alive Academy
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