Emmanuel Emmanuel
Los Angeles
Summary
Operations and leadership professional with 8+ years of experience managing teams, supervisors, workflows, service delivery systems, and organizational operations across fast-paced and regulated environments. Proven ability to oversee day-to-day operations, coordinate cross-functional teams, improve workflow efficiency, and implement structured systems that support performance, accountability, and organizational growth.
Experienced managing teams of up to 50 staff supporting 75+ clients while overseeing staffing, scheduling, onboarding, compliance coordination, reporting systems, workflow execution, performance management, and customer-facing operations. Strong background in operational leadership, executive support, project coordination, documentation systems, budgeting support, process improvement, and organizational communication.
Demonstrated success in building SOPs, KPI systems, reporting dashboards, accountability structures, and operational frameworks that improve efficiency, visibility, communication, and team performance. Adept at supporting leadership teams, coordinating distributed operations, managing escalations, resolving operational challenges, and maintaining organized systems in high-pressure environments.
Brings a founder mindset with strong operational awareness, strategic thinking, communication skills, and the ability to anticipate needs, remove inefficiencies, and ensure execution across multiple priorities.
Overview
9
9
years of professional experience
Work History
Operations Manager (Part-Time)
OKFIC Health Services INC
Los Angeles, CA
01.2022 - Current
- Coordinate day-to-day operational workflows across distributed teams to support continuity of services and operational execution
- Support leadership with scheduling coordination, task prioritization, workflow management, and communication alignment across departments
- Manage operational follow-ups and track priorities to ensure completion of tasks and organizational deliverables
- Assist with timecard monitoring, attendance tracking, billing coordination, and administrative support processes
- Prepare operational updates, workflow summaries, documentation, and internal reports for leadership review
- Develop, maintain, and organize operational templates, SOPs, workflow documentation, and internal process resources
- Support onboarding processes through orientation support, systems walkthroughs, role clarification, and workflow guidance
- Coordinate communication between staff members, leadership teams, and operational departments
- Monitor workflow consistency and identify operational gaps, inefficiencies, and areas for process improvement
- Support issue resolution and escalation processes related to staffing, scheduling, workflow interruptions, and operational concerns
- Assist with maintaining compliance standards, confidentiality practices, and documentation organization
- Serve as operational support resource for staff requiring clarification on workflows, systems, or organizational processes
Founder & Operator
African Trits
Los Angeles, CA
01.2023 - 09.2025
- Founded and operated a customer-facing food service business managing daily operations, logistics, staffing, workflow coordination, and service execution
- Developed operational systems, workflow processes, branding strategies, and business structure from concept to execution
- Managed inventory coordination, vendor relationships, purchasing activities, supply tracking, and operational logistics
- Oversaw staffing, scheduling, onboarding, training, supervision, and day-to-day workforce coordination
- Managed budgeting, expense tracking, bookkeeping support, cash handling, financial reporting, and operational planning activities
- Coordinated customer service operations, issue resolution, service quality, and customer engagement initiatives
- Managed permits, licensing requirements, health compliance coordination, and operational documentation processes
- Designed operational workflows that improved organization, execution consistency, and day-to-day efficiency
- Created marketing materials, menus, branding assets, customer communication materials, and promotional content
- Coordinated setup, breakdown, transportation logistics, maintenance scheduling, and operational readiness activities
- Maintained food safety standards, sanitation practices, customer service standards, and operational compliance requirements
Lead Supervisor
Peak Performance Training Centers (PPTC)
Inglewood, CA
01.2017 - 01.2020
- Oversaw daily operations supporting 75+ clients while supervising teams of up to 50 staff members within a fast-paced and regulated service environment
- Directly managed and mentored multiple supervisors, supporting leadership development, accountability, and operational consistency
- Coordinated staffing schedules, shift coverage, staffing ratios, attendance oversight, and workflow execution across multiple teams
- Conducted onboarding, orientation, training sessions, coaching meetings, performance evaluations, and corrective-action planning for staff and supervisors
- Built and implemented structured accountability systems including KPIs, reporting dashboards, role expectations, scorecards, and workflow tracking systems
- Developed and maintained SOPs, operational policies, process documentation, and performance management frameworks
- Reduced turnover and improved staff engagement through implementation of person-centered staff support and structured coaching initiatives
- Improved operational consistency and compliance through implementation of checklists, reporting structures, escalation systems, and accountability measures
- Served as escalation point for staffing concerns, workflow interruptions, operational risks, employee conflicts, and service delivery issues
- Managed conflict resolution and disciplinary processes while supporting staff development and operational improvement
- Coordinated incident reporting and special incident reporting processes with Regional Center offices and leadership teams
- Ensured compliance with HIPAA, OSHA, Title 22, labor standards, operational procedures, and internal compliance requirements
- Supported workers’ compensation documentation, operational risk management, and incident follow-up procedures
- Coordinated communication between leadership teams, supervisors, frontline staff, external agencies, and stakeholders
- Supported budgeting initiatives, operational expense tracking, invoice coordination, and reporting functions
- Built reporting systems and operational reviews that improved visibility into performance trends, staffing gaps, workflow issues, and operational risks
- Implemented workflow systems that improved execution consistency, accountability, communication flow, and operational organization
- Supported leadership with operational planning, staffing adjustments, service coordination, and organizational problem-solving initiatives
Education
IT Foundation - undefined
Middlesex University
Hendon, London01.2012
High School - undefined
Magnet International High School
Enugu, Nigeria01.2009
Skills
- Operations & Workflow Management
- Executive & Leadership Support
- Program Operations & Service Delivery
- Team Leadership & Staff Supervision
- Manager-of-Managers Leadership
- Performance Management & Accountability Systems
- Staffing, Scheduling & Workforce Coordination
- Staff Training, Coaching & Onboarding
- SOP Development & Operational Documentation
- KPI Systems, Reporting & Performance Dashboards
- Cross-Functional Team Coordination
- Project Coordination & Workflow Tracking
- Conflict Resolution & Cognitive Coaching
- Compliance & Risk Management
- Incident Reporting & Escalation Management
- Billing, Timecards & Administrative Coordination
- Budgeting, Expense Tracking & Invoice Support
- Customer Service & Stakeholder Communication
- Vendor Coordination & Purchasing Support
- Process Improvement & Organizational Efficiency
- Documentation Management & Operational Reporting
- Communication Management & Follow-Up Coordination
- Calendar, Task & Workflow Prioritization
- Leadership Development & Team Accountability
- Founder Support & Execution Coordination
- Google Workspace
- Microsoft Word
- Microsoft Excel
- Microsoft Teams
- Notion
- Canva
- Miro
- Asana (Exposure)
- Workflow & Documentation Systems
- KPI Tracking & Reporting Systems
- Operational Templates & SOP Management
- Operations management
- Team leadership
- Problem-solving
- Customer service
Additional Strengths
- Founder-minded operational thinker with strong execution and organizational awareness
- Experienced supporting leadership teams in fast-paced and high-pressure environments
- Strong written and verbal communication skills with exceptional organizational abilities
- Skilled in balancing multiple priorities while maintaining workflow consistency and accountability
- Proactive problem solver focused on operational improvement, efficiency, and structured execution
- Adaptable and capable of quickly learning new systems, workflows, and operational environments
- Strong ability to build relationships, support teams, and maintain professionalism across organizational levels
Timeline
Founder & Operator
African Trits
01.2023 - 09.2025
Operations Manager (Part-Time)
OKFIC Health Services INC
01.2022 - Current
Lead Supervisor
Peak Performance Training Centers (PPTC)
01.2017 - 01.2020
IT Foundation - undefined
Middlesex University
High School - undefined
Magnet International High School