Margaret Pickup
London,ON
Summary
Conscientious Service Worker known for high productivity and efficient task completion. Specialized in customer service, crisis management, and conflict resolution. Excel in communication, teamwork, and adaptability, ensuring seamless operations and positive outcomes in challenging environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Developmental Service Worker Superviser
Inclusive communities
London, Ontario
07.2022 - 04.2025
- Provided exceptional customer service by responding to inquiries promptly and professionally.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Suggested improvements in processes to increase efficiency.
- Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
- Assisted with training new staff members on policies and procedures.
- Completed necessary paperwork related to the job duties accurately and
- Reviewed resumes, applications, and other pertinent documents prior to interviews.
Support Worker
Impact London
London, Ontario
06.2020 - 03.2023
- Assisted clients with personal care, such as showering and dressing.
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
- Supported clients to access education, training or employment opportunities.
- Accompanied clients to medical appointments and assisted them with their daily needs.
Registered Nurse
Carepartners
Stratford, Ontario
04.2021 - 11.2022
- Coordinated discharge planning to ensure continuity of care post-hospitalization.
- Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
- Administered local, inhalation or intravenous anesthetics to patients undergoing procedures.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Acted as patient advocate and implemented total patient care through team nursing process.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Maintained updated knowledge through continuing education and advanced training.
Registered Nurse ICU
London Health Sciences
London, Ontario
09.2004 - 01.2019
- Administered local, inhalation or intravenous anesthetics to patients undergoing procedures.
- Assisted physicians with various invasive procedures within the ICU setting.
- Participated in clinical rounds with physicians, offering insights from nursing perspective to inform patient care decisions.
- Operated and maintained life support systems and other medical equipment with precision and care.
- Provided emotional support and education to patients' families, helping them navigate complex medical information.
- Helped monitor, maintain and improve nursing-sensitive indicators, core measures and other identified outcome metrics.
- Initiated resuscitation measures when necessary following cardiac arrest or respiratory failure events.
Education
Associate of Science - Nursing
Fanshawe College of Applied Arts And Technology
London, None12-1998
Bachelor of Science - Nursing
Toronto Metropolitan University
Toronto, NoneSkills
- Customer service
- Process improvement
- Staff training
- Patient assessment
- Team Lead
- Cross-functional coordination
- Care coordination
- Conflict resolution
- Critical thinking
Certification
- Asist
- Mental Health First Aid
- Nonviolent crisis intervention
- CPR Level C First Aid
- Accessibility and Disability Act
- Vulnerable Sector check
- WHIMS
- CPI blue card
Timeline
Developmental Service Worker Superviser
Inclusive communities
07.2022 - 04.2025
Registered Nurse
Carepartners
04.2021 - 11.2022
Support Worker
Impact London
06.2020 - 03.2023
Registered Nurse ICU
London Health Sciences
09.2004 - 01.2019
Associate of Science - Nursing
Fanshawe College of Applied Arts And Technology
Bachelor of Science - Nursing
Toronto Metropolitan University