Joyce Gathoni
Winnipeg,MB
Summary
Proven housekeeping expert with a track record of enhancing guest satisfaction and streamlining laundry processes at Sheraton Hotel. Skilled in deep cleaning and customer service, demonstrating a significant improvement in cleanliness ratings. Collaborates effectively with teams to exceed cleanliness standards, ensuring meticulous attention to detail and guest relations.
Overview
1
1
year of professional experience
Work History
Developmental Services Worker
LUSO Support Centre of Hamilton
Hamilton, ON
05.2024 - 06.2024
- Assisted clients with daily living activities to promote self-sufficiency and personal growth.
- Collaborated effectively with other service providers such as healthcare professionals or educators in order to facilitate holistic care for clients.
- Enhanced client independence by implementing personalized support plans and life skills training.
- Ensured compliance with state regulations by maintaining up-to-date documentation on client records.
Housekeeper
Amica Village Dundas
Hamilton, ON
11.2023 - 03.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Housekeeper
Sheraton Hotel
Hamilton, ON
04.2023 - 11.2023
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Hang, cleaned and rehung draperies to maintain freshness.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Polished fixtures to achieve professional shine and appearance.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
Education
High School Diploma -
Saint Mary School
Nairobi, Kenya10.2000
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming and sweeping
- Customer service-focused
- Excellent oral and written communication
- Folding clean laundry
- Deep cleaning expertise
- Dusting furniture
- Window Cleaning
- Carpet cleaning
- Laundry Management
- Guest Relations
- Complex Problem-Solving
- Interior and exterior cleaning
Languages
English
Full Professional
Timeline
Developmental Services Worker
LUSO Support Centre of Hamilton
05.2024 - 06.2024
Housekeeper
Amica Village Dundas
11.2023 - 03.2024
Housekeeper
Sheraton Hotel
04.2023 - 11.2023
High School Diploma -
Saint Mary School