Margaret Kemash
Vancouver,Canada
Summary
Enthusiastic and customer-focused server with 8+ years of experience in fast-paced restaurant environments in Vancouver and surrounding areas. Proven ability to provide exceptional service, manage POS systems, and work effectively both independently and as part of a team. Possesses strong communication, organization, and problem-solving skills. Seeking a challenging serving position at [Restaurant Name or Type of Restaurant] to utilize these skills and enhance the dining experience.
Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
9
9
years of professional experience
Work History
Front of House Server
De Dutch
Vancouver, BC
10.2017 - Current
- Provided exceptional customer service to an average of 100+ guests per shift, ensuring a positive dining experience and repeat business
- Accurately processed orders and payments using POS systems, minimizing errors and ensuring efficient transactions
- Collaborated with kitchen and bar staff to ensure timely delivery of food and beverages
- Handled customer inquiries and resolved complaints professionally and efficiently
- Trained new servers on restaurant procedures and service standards
Assistant Manager/Banquet Server
Moulin Rouge Bar and Grill
Vancouver, BC
01.2016 - 09.2016
- Assisted in managing daily restaurant operations, including scheduling staff, handling inventory, and ensuring compliance with health and safety regulations
- Served as a banquet server for private events, providing attentive and efficient service to large groups
- Trained and supervised a team of 5+ servers, fostering a positive and productive work environment
- Resolved customer issues and escalated complex situations to the manager as needed
Education
High School Diploma -
Hope Secondary School
Hope, BC01.2010
Serving it Right Certificate -
Vancouver, BCSkills
- Customer Service
- POS Systems
- Order Taking
- Cash Handling
- Food and Beverage Knowledge
- Teamwork
- Verbal Communication
- Problem-solving
- Time Management
- Inventory Management
- Supervisory Skills
- Time management
- Event coordination
- Inventory management
- Food safety
- Point of sale
References
Available upon request.
Timeline
Front of House Server
De Dutch
10.2017 - Current
Assistant Manager/Banquet Server
Moulin Rouge Bar and Grill
01.2016 - 09.2016
High School Diploma -
Hope Secondary School