Layla Harrison
Dawson Creek,BC
Summary
Highly skilled Front of House Server with solid background in food service and hospitality. Possess strong customer service skills, adapt at managing multiple tables while ensuring timely food service. Notable strength in fostering positive relationships with customers to promote customer satisfaction and loyalty. Contributed significantly to enhancing dining experience through attention to detail with a team-focused mindset. Experienced in fast-paced environments and adaptable to last-minute changes.
Overview
2
2
years of professional experience
Work History
Front of House Server
Fixx Urban Grill
Dawson Creek, British Columbia
08.2022 - Current
- Greeted guests upon arrival, provided menus and answered questions regarding menu items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Ensured dining area, tables, chairs, floors and counters remained clean.
- Optimized customer service by coordinating both reservations and take-out orders.
- Followed up with guests after their meal experience to ensure satisfaction was achieved.
- Provided service by bringing meals and beverages while verifying completion.
- Trained new employees.
- Assisted with closing duties such as restocking supplies, wiping down surfaces.
- Prepared restaurant for opening shifts.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Provided excellent customer service to ensure satisfaction.
Education
High School Diploma -
Dawson Creek Secondary School
Dawson Creek, BC01-2023
Skills
- Table setting
- Order taking
- Flexibility
- Professional appearance
- Social perceptiveness
- Food presentation
- Alcoholic beverage service
- Cleanliness
- Team member support
- Liquor, wine, and food service
- Strong work ethic
- Food running
- Customer service
- Sense of urgency
- Efficient service
- Bussing
- Reservation management
Timeline
Front of House Server
Fixx Urban Grill
08.2022 - Current
High School Diploma -
Dawson Creek Secondary School
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