Marcus Stevenson

I help to manage all facets of the store from handling all cash and customer matters, training new and old staff members, while cooking, preparing and serving high quality food at a fast pace.

• Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
• Resolved customer complaints promptly and professionally to maintain satisfaction.
• Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
• Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.

• Assisted in the training and onboarding of new floor representatives, sharing expertise and best practices for success in the role.
• Increased store revenue with consistent upselling and cross-selling of products.
• Conducted regular inventory checks, ensuring accurate stock levels and timely replenishment of merchandise.
• Adhered to all store policies and procedures, maintaining a high level of professionalism while representing the brand on the sales floor.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
• Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.