Barbara Chamberlain
Saskatoon,SK
Summary
Driven and dynamic professional with a proven track record in managing operations and enhancing customer satisfaction at Budget Lodge. Excelled in emergency response readiness and team leadership, significantly improving guest safety and staff performance. Skilled in financial management and conflict resolution, consistently achieving and surpassing company goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Night Manager
Budget Lodge
06.2023 - Current
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Trained and mentored new and existing staff to achieve best practices.
- Improved guest satisfaction by efficiently managing night operations and promptly addressing customer concerns.
- Ensured safety of guests through thorough monitoring of property, conducting security checks, and addressing potential risks.
Cook Supervisor
2for1 Family Pizza
06.1997 - 10.2024
- Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
- Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
- Improved staff productivity by providing clear instructions, guidance, and constructive feedback on their performance.
- Collaborated with management to develop innovative menu offerings that catered to diverse customer preferences.
- Planned and directed high-volume food preparation in fast-paced environment.
- Maintained a clean and hygienic kitchen environment through regular cleaning schedules and strict sanitation policies.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Proactively addressed maintenance issues with kitchen equipment, ensuring minimal downtime and uninterrupted operations.
- Continuously evaluated staff performance levels through regular assessments, identifying areas for improvement and providing targeted coaching.
- Managed food orders efficiently by coordinating with suppliers for timely deliveries while minimizing costs.
- Implemented effective time-management strategies within the kitchen team, enabling smoother meal preparation during peak hours.
- Optimized kitchen workflow by assigning tasks based on employees'' strengths and abilities, maximizing productivity.
- Exceeded health inspection standards consistently by maintaining a stringent focus on cleanliness and sanitation practices throughout the kitchen space.
- Increased customer satisfaction by addressing complaints promptly and making necessary improvements to menu items and service.
- Mentored kitchen staff to prepare each for demanding roles.
- Acted as head chef when required to maintain continuity of service and quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Planned and executed promotions and special events in close collaboration with management.
Restoration Technician
Saskatoon Fire And Flood
06.2012 - 12.2019
- Performed thorough inspections to accurately assess property damage and determine appropriate restoration methods.
- Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
- Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment such as Type and Type.
- Maneuvered heavy-duty equipment to carry out moisture surveys and drying techniques.
- Maintained a safe work environment by adhering to all safety guidelines and protocols during restoration projects.
- Completed tear-down of existing structures and prepared for new construction.
- Managed inventory of equipment and supplies, ensuring optimal availability for timely completions of projects.
- Demonstrated expertise in handling various types of restoration projects such as water extraction, structural drying, content cleaning, and odor removal.
- Lifted and shouldered heavy objects and worked long hours in variable weather conditions.
- Inspected damaged properties and contents to prepare job action plan.
- Ensured proper documentation of each project''s progress, including photographs and detailed reports for insurance purposes.
- Worked safely in disaster environment by adhering to company and quality procedures.
- Exceeded performance goals set by management through dedicated focus on quality control measures in every project undertaken.
Education
High School Diploma -
Carlton Comprehensive High School
Prince Albert, SK1997
Skills
- Security awareness
- People Management
- Reservations Management
- Complaint Handling
- Property Security
- Customer service focus
- Guest Assistance
- Guest Relations
- Technical aptitude
- Marketing knowledge
- Visual Merchandising
- Sales Leadership
- Financial Acumen
- Reservation Management
- Customer Service
- Time management expertise
- Conflict Resolution
- Inventory Monitoring
- Policy Enforcement
- Emergency response readiness
- Vendor Relations
- Assignment Delegation
- Reception oversight
- Bank Deposit Preparation
- Delivery overseeing
- Property maintenance understanding
- Team Building Capabilities
- Teamwork and Collaboration
- Work Planning and Prioritization
- Interpersonal Relations
- Negotiation and Conflict Resolution
- Professional and Courteous
- Employee Development
- Team Development
- Employee Coaching and Mentoring
- Lead Generation
- Needs Assessment
- Financial Management
- Goal Setting
- Cost Control
- Computer Skills
- Team Leadership
- Decision-Making
- Problem Resolution
- Managing Operations and Efficiency
- Customer Relationship Management
- Training and Development
- Good Judgment
- Task Delegation
- Staff Training
- Documentation And Reporting
- Schedule Management
- Strategic Planning
- MS Office
- Preventive Maintenance
- Staff Development
- Administration and Reporting
- Emergency Response
- Performance reviewing
- Performance Evaluations
- Business Administration
- Technical Proficiency
- Human Resources Management
- Budget Administration
- Brand Management
Languages
English
Full Professional
Certification
- Disaster management Training - 2 week course certification
- WHIMS , Food Safety and safe handling certification, Core Training certification, emergency readiness.
Timeline
Night Manager
Budget Lodge
06.2023 - Current
Restoration Technician
Saskatoon Fire And Flood
06.2012 - 12.2019
Cook Supervisor
2for1 Family Pizza
06.1997 - 10.2024
High School Diploma -
Carlton Comprehensive High School
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