Results-driven manager with a proven track record in customer service, team management, and employee training. Skilled in sales techniques to maximize each transaction to exceed store goals.
Overview
7
7
years of professional experience
Work History
Manager
Victra Verizon
Los Angeles
08.2024 - Current
Managed daily operations ensuring excellent customer service standards.
Trained staff on product knowledge and sales techniques.
Developed team schedules to optimize coverage and efficiency.
Facilitated team meetings to address concerns and share updates.
Resolved customer complaints effectively to maintain satisfaction levels.
Assistant Manager
Victra Verizon
Riverside
12.2023 - 08.2024
Assisted in managing daily store operations and staff schedules.
Trained new employees on customer service and sales techniques.
Implemented promotional displays to enhance product visibility and sales.
Collaborated with team members to achieve store sales targets effectively.
Appointment Coordinator
Kaiser Permanente
Fontana
02.2019 - 12.2022
Coordinated patient appointments using electronic scheduling systems.
Communicated effectively with healthcare providers and patients regarding scheduling needs.
Managed appointment reminders to enhance patient attendance and reduce no-shows.