Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcus Love

Fontana

Summary

Results-driven manager with a proven track record in customer service, team management, and employee training. Skilled in sales techniques to maximize each transaction to exceed store goals.

Overview

7
7
years of professional experience

Work History

Manager

Victra Verizon
Los Angeles
08.2024 - Current
  • Managed daily operations ensuring excellent customer service standards.
  • Trained staff on product knowledge and sales techniques.
  • Developed team schedules to optimize coverage and efficiency.
  • Facilitated team meetings to address concerns and share updates.
  • Resolved customer complaints effectively to maintain satisfaction levels.

Assistant Manager

Victra Verizon
Riverside
12.2023 - 08.2024
  • Assisted in managing daily store operations and staff schedules.
  • Trained new employees on customer service and sales techniques.
  • Implemented promotional displays to enhance product visibility and sales.
  • Collaborated with team members to achieve store sales targets effectively.

Appointment Coordinator

Kaiser Permanente
Fontana
02.2019 - 12.2022
  • Coordinated patient appointments using electronic scheduling systems.
  • Communicated effectively with healthcare providers and patients regarding scheduling needs.
  • Managed appointment reminders to enhance patient attendance and reduce no-shows.

Education

Some College (No Degree) - Gender Studies

San Bernardino Valley College
San Bernardino, CA

Skills

  • Customer service
  • Team management
  • Employee training
  • Conflict resolution
  • Sales techniques
  • Schedule optimization
  • Building customer rapport

Timeline

Manager

Victra Verizon
08.2024 - Current

Assistant Manager

Victra Verizon
12.2023 - 08.2024

Appointment Coordinator

Kaiser Permanente
02.2019 - 12.2022

Some College (No Degree) - Gender Studies

San Bernardino Valley College
Marcus Love