Marcos Jacobo
Los Angeles
Summary
Committed to providing exceptional service and contributing as a valuable asset. Skilled at thriving in team environments and excelling at multitasking under pressure.
Overview
3
3
years of professional experience
Work History
Server Assistant
Beverly Hills Wilshire A Four Seasons Hotel
01.2025 - Current
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Assisted with dining room set up prior to and after service period.
- Maintained a high level of knowledge about current food safety regulations and applied this expertise in daily tasks to ensure safe dining experiences for all patrons.
- Contributed to team meetings with suggestions for service improvements.
- Promoted menu items and specials to guests, contributing to increased sales of featured dishes.
- Arranged tables and chairs for special occasions and events.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
SERVER / BARISTA
Eduardo Baldi Edo Bites
10.2024 - 01.2025
- Maintained cleanliness and organization in a busy bar atmosphere
- Implemented upselling techniques to increase revenue and provide customers with a memorable dining experience
- Recommended wine pairings, premium beverages, coffees and featured menu items to enhance guest experience
- Utilized POS system to process orders and payments accurately and efficiently
- Managed front and back of house operations including greeting, seating guests and running food
- Achieved sales targets weekly by upselling premium alcohol options, increased revenue and higher customer satisfaction
SERVER
Olive Garden
09.2021 - 10.2024
- Utilized POS system to process orders and payments accurately and efficiently.
- Effectively managed multiple tables, ensuring accurate order taking, and service delivery.
- Managed front and back of house operations, including greeting, seating guests, and running food.
- Achieved sales targets weekly by upselling premium alcohol options, increased revenue, and higher customer satisfaction.
Server
Red Lobter
02.2023 - 12.2023
- Multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
HIGH SCHOOL DIPLOMA -
Henry J Kaiser High School
Fontana, CA05.2018
Skills
- Customer Service Excellence
- Communication Skills
- Flexible Problem-Solving
- Analytical Problem Solving
- Effective Time Management
- Effective Multi-Tasking
- Allergy awareness
- Heavy lifting
- Up-selling
- Point-of-sale system
- Fluent in spanish
- Hospitality and professionalism
References
- Paul Leyli, General Manager at Olive Garden, Rialto, CA, (909) 350-2015, Paulypgl@gmail.com
- David Chavez, General Manager at Olive Garden, Victorville, CA, (760) 245-8100, Dchavez@olivegarden.com
Timeline
Server Assistant
Beverly Hills Wilshire A Four Seasons Hotel
01.2025 - Current
SERVER / BARISTA
Eduardo Baldi Edo Bites
10.2024 - 01.2025
Server
Red Lobter
02.2023 - 12.2023
SERVER
Olive Garden
09.2021 - 10.2024
HIGH SCHOOL DIPLOMA -
Henry J Kaiser High School
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