Puzza Thapa
Dunbar Road,UK
Summary
Dedicated hospitality professional with a strong foundation in customer service excellence and team collaboration. Demonstrates exceptional interpersonal skills, ensuring high standards of hygiene and attentive service. Proficient in table setting, food preparation basics, and spirits, wine, and food service. Adept at coordinating kitchen staff to deliver seamless dining experiences. Committed to maintaining the highest levels of customer satisfaction while pursuing opportunities for career growth within the hospitality industry.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Server assistant
Burger House
Kathmandu, Nepal
07.2023 - 06.2024
- Collaborated with kitchen staff to ensure prompt delivery of orders.
- Refilled water glasses regularly, ensuring constant hydration for guests.
- Cleaned and set tables quickly after customers left to maximize restaurant capacity.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Prepared tables for guests and reset tables between customers.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Maintained excellent level of service in busy and demanding restaurant environment.
Education
Diploma of Higher Education - Science
Kailali Model
Attariya Kailali 04.2021 - 04.2023
Skills
- Exceptional interpersonal skills
- Team collaboration
- Attentive
- Hygiene standards adherence
- Table setting expertise
- Food preparation basics
- Customer service excellence
- Kitchen staff coordination
- Spirits, wine and food service
Languages
English
Intermediate
Certification
Certifications
* Food Handling Certificate: Certified in food safety and hygiene, ensuring compliance with UK health and safety regulations.
* Smart Serve : Trained in responsible alcohol service, ensuring safe and responsible consumption for guests.
Timeline
Server assistant
Burger House
07.2023 - 06.2024
Diploma of Higher Education - Science
Kailali Model
04.2021 - 04.2023
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