Marco Santizo
Vancouver,BC
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing quality standards and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Manager on Duty
Steveston Pizza
04.2015 - Current
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Trained employees in essential job functions and mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Streamlined operations, optimizing resource allocation and prioritizing high-impact tasks.
- Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
- Managed inventory effectively by regularly tracking stock levels to minimize waste or shortages.
Landscaper-Lead Hand
Get Growing Landscaping
04.2017 - 09.2019
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
- Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
- Trained new team members on best practices in landscaping techniques ensuring consistent quality across all projects.
Line Cook
Earls Kitchen + Bar
09.2011 - 03.2015
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Mentored junior staff members in culinary skills and techniques, fostering professional growth within the team.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
Line Cook
Chart House
01.2009 - 12.2010
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Line Cook
Kelsey's Restaurant Bar And Grill
09.2006 - 12.2009
- As above.
Education
High School Diploma -
Matthew McNair Secondary School
Richmond, BC06.2009
Skills
- Staff Training and Development
- Interpersonal skills
- Process improvement
- Quality control
- Effective communication
- Team leadership
- Problem-solving abilities
- Adaptability and flexibility
References
Nader Hatami - Owner, Steveston Pizza - (604) 783-6912
Chris Suzick - Owner, Get Growing Landscaping - (778) 895-7710
Timeline
Landscaper-Lead Hand
Get Growing Landscaping
04.2017 - 09.2019
Manager on Duty
Steveston Pizza
04.2015 - Current
Line Cook
Earls Kitchen + Bar
09.2011 - 03.2015
Line Cook
Chart House
01.2009 - 12.2010
Line Cook
Kelsey's Restaurant Bar And Grill
09.2006 - 12.2009
High School Diploma -
Matthew McNair Secondary School
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