Marcia Katzemann
Calgary,Canada
Summary
Experienced operations and client services professional with expertise in event planning, administrative coordination, and team leadership. Skilled at managing day-to-day operations, optimizing workflows, and building strong client and vendor relationships. Known for delivering exceptional client experiences, coordinating successful events, and ensuring smooth, efficient operations in fast-paced environments. Currently expanding knowledge in real estate fundamentals, seeking hands-on experience in property management and client-focused roles.
Overview
11
11
years of professional experience
Work History
Retail Store / Event Manager
Alberta Beer Exchange
01.2024 - Current
- Managed daily operations, including scheduling, reporting, and administrative coordination
- Prepared financial reports, monitored budgets, and supported accounting-related processes
- Maintained strong supplier and client relationships, ensuring high service and brand standards
- Coordinated in-store events, promotions, and customer engagement initiatives to enhance the guest experience
- Focus on delivering a personalized and positive customer experience
- Streamlined workflows and improved operational efficiency in a fast-paced environment
- Maintained accurate records, documentation, and internal communications within a small, collaborative team
Retail Sales Supervisor / Store Manager
ZYN The Wine Market Ltd
07.2019 - 11.2023
- Built strong relationships with clients, including business customers across Canada
- Trained and supervised team members, managed staff scheduling and coordinated day-to-day team operations
- Collaborated with the warehouse team to manage inventory and ensure efficient product flow
- Supported the owner with administrative tasks and daily operations
- Managed online orders and e-commerce processes and provided customer support via email and phone
- Assisted with reporting, inventory tracking, and overall operational organization
- Led the planning and execution of events and promotions
Project / Event Management Coordinator
Meddewater Projektagentur GmbH
08.2015 - 05.2019
- Coordinated projects including scheduling, logistics, and supplier management
- Assisted with budgeting, invoicing, and financial tracking for events and projects
- Prepared documentation, reports, and project summaries for internal and client use
- Supported the execution of large-scale events, trade shows, and brand activations
- Managed the communication between clients, vendors, and internal teams
- Executed events across Europe, traveling with project teams to ensure successful on-site delivery
Education
Diploma - Event Management
Hanseatic School of Economy
Germany07-2018
Skills
- Team leadership and staff supervision
- Event planning and client experience
- Administrative and document management
- Financial and accounting support
- Vendor and supplier coordination
- Inventory and operations management
- Process improvement and workflow optimization
- Communication and customer relations
- Organization, time management and multitasking
- Microsoft Office (Excel, Word, Outlook)
Languages
English
Full Professional
German
Native or Bilingual
Timeline
Retail Store / Event Manager
Alberta Beer Exchange
01.2024 - Current
Retail Sales Supervisor / Store Manager
ZYN The Wine Market Ltd
07.2019 - 11.2023
Project / Event Management Coordinator
Meddewater Projektagentur GmbH
08.2015 - 05.2019
Diploma - Event Management
Hanseatic School of Economy