Jashandeep Singh
Brampton,ON
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
2
2
years of professional experience
Work History
Retail Store Sales Manager
LUGGAGE GARAGE
07.2023 - Current
- Boosted customer satisfaction levels through attentive service, timely resolution of issues, and personalized recommendations.
- Coordinated with other store managers within the retail chain to share best practices, problem-solve challenges, and contribute to overall company success.
- Cultivated a culture of continuous improvement by regularly soliciting staff feedback and implementing changes that fostered growth and increased job satisfaction.
- Led visual merchandising efforts to create appealing displays that showcased new products and promoted seasonal trends effectively.
- Used POS system to total customer purchases and receive payment by cash, credit, debit and voucher.
- Increased overall store sales by implementing effective merchandising strategies and leveraging customer insights.
- Managed store inventory to ensure optimal stock levels, accurate records, and minimized shrinkage through loss prevention measures.
- Balanced scheduling requirements to ensure adequate staffing levels during peak shopping hours while minimizing labor costs.
- Collaborated with marketing teams to execute promotional campaigns that drove foot traffic and increased brand awareness in the local community.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Retail Sales Associate
LUGGAGE GARAGE
01.2023 - 06.2023
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
- Created successful strategies to develop and expand customer sales.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Monitored customer order process and addressed customer issues.
- Demonstrated product features to align with customer needs.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Listened to customer needs to identify and recommend best products and services.
- Produced sales documents, finalized deals and filed records.
- Operated register, handled cash and processed credit card transactions.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Reduced process lags by training employees on best practices and protocols.
- Inventory control
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Forklift Operator
TITANIO TRAVELGOODS GROUP LTD
08.2022 - 12.2022
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded materials and goods at designated locations for best project availability.
- Generated production data to complete necessary paperwork by accurately measuring and weighing materials.
- Unloaded and stacked materials by raising and lowering lifting devices.
Education
GENERAL BUSINESS DIPLOMA - Business Accountancy
CAMBRIAN COLLEGE
Toronto, ON04.2024
Skills
- Store operations
- Staff Training and Development
- Social Media Marketing
- Promotions planning
- Sales strategy development
- Customer Service
- Critical Thinking
- Sales Team Leadership
- Cash Handling
- Decision-Making
- Customer Engagement
- Management
- Store Opening and Closing
- Coaching and Mentoring
- Team Supervision
- Stock audits
- Retail Operations
- Promotions and specials
- Staff Scheduling
- Financial Reporting
- Marketing Strategies
- Revenue Growth
- Productivity maximization
- Time Management
- Relationship Building
- Goal Setting and Achievement
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Retail Store Sales Manager
LUGGAGE GARAGE
07.2023 - Current
Retail Sales Associate
LUGGAGE GARAGE
01.2023 - 06.2023
Forklift Operator
TITANIO TRAVELGOODS GROUP LTD
08.2022 - 12.2022
GENERAL BUSINESS DIPLOMA - Business Accountancy
CAMBRIAN COLLEGE
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