Marcelo Andre
Saint-Constant,QC
Summary
Over 5 years of experience working with small to large companies. I Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude.
Overview
3
3
years of professional experience
Work History
Courier
Fed Ex
St Hubert, QC - 5005 J Armand Bombardier J3Z1G4
11.2022 - 07.2023
- Drove safely at all times to avoid accidents and harm.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Followed company policies and procedures during shift.
- Verified package information to check for accuracy and completeness.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Utilized GPS navigation systems to navigate faster routes.
Video Game Tester
NetEase Games
2020 Blvd Robert-Bourassa Suite 2000, Montreal, QC
06.2021 - 11.2022
- Compared multi-platform game performance to verify consistency across PC, console and mobile versions.
- Provided subjective feedback to shape game development by applying personal and third-party taste profiles.
- Investigated malfunctions of in-game products, tracking issues to discover root causes and possible corrective measures.
- Provided feedback for online gaming performance, measuring qualitative impacts of factors such as latency, download speeds and other network considerations.
- Operated virtual reality gaming equipment to test strenuous and physically demanding titles.
Food Delivery Driver
Door Dash
09.2020 - 11.2022
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
Education
High School Diploma -
Heritage Regional High School
Saint-Hubert, QC06.2017
Skills
- Coordinating Efficient Routes
- Item Tracking
- Issue Escalation
- Game Testing
- Gaming Platforms
- Complex Problem-Solving
- Teamwork and Positive Attitude
- Customer Satisfaction
- Excellent Driving Skills
- Attentive
- Fast Learner
- Critical Thinking
- Customer Service
- Customer Experience
Languages
English
Native or Bilingual
Spanish
Full Professional
French
Professional Working
Timeline
Courier
Fed Ex
11.2022 - 07.2023
Video Game Tester
NetEase Games
06.2021 - 11.2022
Food Delivery Driver
Door Dash
09.2020 - 11.2022
High School Diploma -
Heritage Regional High School