Marcelle Tremblay
Okotoks,Province
Summary
Customer Services Supervisor and Educator
Dynamic and people-orientated person with 10+ years of experience in customer services supervision, education and organization. Provides essential support and education to senior management to make sure company objectives are met.
Overview
34
34
years of professional experience
Work History
Assistant Returning Officer Election Canada
Election Canada
01.2013 - Current
- Organized the performance of all duties in connection with electoral events, from setting up geographical electronic sectors and boundaries to closing of election office.
- Directed, managed and recruited staff for finance, material, revision, training and human resources.
- Established and process electoral offices by recruiting and training over +200 personal for advance and poll days.
- Planned and organized voting access to general public and nomination of political candidates.
St. John Ambulance First Aid Monitor/Instructor
St. John Ambulance
01.2013 - Current
- Monitored and coached over 20 + recertified instructors over the last 2 years.
- Trained over 10 + new instructors through supervision and guidance by tracking progress and defining clear goals and communicating performance metrics.
- Create a climate of positive learning, environment with efficient skills and knowledge for students of all ages in both English and French.
- Promoted classroom safety, collaboration and best practices.
- Increased student participation via engaging lectures and assignments.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Tested and evaluated students on materials presented in workshops and classes.
Recreation Management
Qatar Foundation
09.2003 - 05.2007
- Overall management and administration of Recreational and sport facilities serving 6 satellite universities, 2 Elementary to High schools, recruiting staff to maximized all programs including pool staff to a wide variety of sport activities.
- Managed an international staff of 30+ employees, contracting companies with a budget of over US$1.2 million.
Lieutenant Naval Warfare Officers
Canadian Armed Forces
02.1989 - 09.2003
- Manage and direct the maritime strategy, tactics and procedures in the operation of ships, submarines and aircraft, maritime sensors, combat information and weapons systems.
- Recruiting Officer: Interviewed and assisted civilian in the recruiting process of the Canadian Armed Forces.
- As Public Affair Officer: Dealt with media; liaised with public and other government agencies; publicized newsletters and organized military events and ceremonies.
- First Female at sea in Combat role for the Canadian Armed Forces as a Weapons Officer
- Organized and execute combat exercises with other naval ship from different countries.
- Trained team of specialists with computerized tactical equipment on Canadian Patrol Frigate ship.
- Advised supervising officers on tactical operation to accomplish military missions.
- Bridge Watch keeper – In charge of the navigational and operational safety of the ship and its crew.
- Diving Officer: 1st female Canadian Naval Diving Officer in Canadian Navy
Education
Associate of Science - Pure And Health Science
C.E.G.E.P. Drummondville
Drummondville, QC04.1986
Skills
Motivation
Delegation
Accountability
Leadership
Critical thinking
Problem solving
Organization
Interpersonal skills
Accomplishments
Fluent in both French and English
Additional Information
- Train for national level dragon boat racing
- Past Aide de camp for Lieutenant Governor of Saskatchewan
- Master Scuba diver – PADI certification
- Harassment Advisor qualified and mediator, Canadian Armed Forces
- Love to run, hike, ride motorcycle, travel
Timeline
Assistant Returning Officer Election Canada
Election Canada
01.2013 - Current
St. John Ambulance First Aid Monitor/Instructor
St. John Ambulance
01.2013 - Current
Recreation Management
Qatar Foundation
09.2003 - 05.2007
Lieutenant Naval Warfare Officers
Canadian Armed Forces
02.1989 - 09.2003
Associate of Science - Pure And Health Science
C.E.G.E.P. Drummondville
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