Marcel Ndengwe
Summary
Marcel Ndengwe has accumulated over two decades of IT expertise, with fourteen years dedicated to PeopleSoft HRMS development. His extensive background covers many areas, making him a tremendous asset for any project. His know-how includes requirement gathering, analysis, design, documentation, development, implementation support, and comprehensive testing of HCM functionalities across various modules. His skillset covers a broad range of testing types, including acceptance, UAT, ad-hoc, exploratory, functional, and non-functional, stress, and regression testing. His qualifications surpass the six years of experience in a PeopleSoft environment required for the advertised position. His portfolio encompasses the Federal government and private sector, including major modules such as Base Benefits, benefit administration, recruiting & Workforce Administration, Manage priorities, Profile management, Global Payroll, Position Management, and Labor Relations. Marcel is skilled in developing custom solutions that enhance core PeopleSoft HRMS functionalities, Fluid pages, dashboards, work centers, custom AWE workflows, and test scripts, scenarios, and plans. His knowledge encompasses PeopleTools 8.56/8/59, PeopleSoft HCM releases 8.9/9.1/9.2, and PeopleSoft Update Images (PUM) versions 25 to 45. He also has experience with Upgrade Manager, PeopleSoft Test Framework, Change Impact Analyzer, and Change Assistant. Marcel's technical proficiency is complemented by his impressive set of soft skills, including issue resolution, analytical, and troubleshooting capabilities, customer service skills, organizational skills, communication, and leadership qualities. His commitment to delivering high-quality results and staying current with advancing technology make him the ideal candidate for any PeopleSoft HRMS development project.
Overview
23
23
years of professional experience
Work History
Peoplesoft ERP Functional Analyst – Production Support/Maintenance
Wellness Clinics
Washington, DC
02.2023 - Current
- Conduct requirement gathering workshops with business clients, documented requirements, and performed fit/gap analysis, troubleshooting, and problem analysis
- Maintained Security Administration through use of Roles and Permission lists kept maintenance of Department Security Tree general PeopleSoft support issue resolution
- PeopleSoft 8.9/9.1/9.2 Assisted in the monitoring of PS Integration Broker and messaging system to ensure proper synchronization across all PeopleSoft environments and modules
- Managed PeopleSoft reporting function through ad hoc queries in query manager delivered all stored scheduled reports created through SQR Function as PeopleSoft Security Administration, Query and Report development
- As ERP Analyst, I plan, and manage all security related issues and tasks, and general support issues for company users
- Collaborated in creation of security matrix for the cataloging of all Security roles and Permission lists for PeopleSoft Rel
- 9.1 for HCM
- Role involves granting access to internal as well as external client in response to user emails to the security area, as well as collaborating on the security design document
- Provide services as PeopleSoft support analyst in HCM area general support duties assisted in general upgrades/implementations query and report development assisted in PS security administration through creation and maintenance of security roles and permission lists for PeopleSoft HCM, Payroll and Benefits
- Facilitate getting the work done by defining scope of the sprint and keeping the team aware of progress to complete the planned work and to ensure teams actions are aligned with the Product goals and vision
- Facilitated discussion, decision making, and conflict resolution utilizing various engagement approaches to meet the need of the team objective Guide the team on how to get the most out of self-organization by providing tools, approaches, and experiential learning to the team
Peoplesoft ERP Functional Analyst – Production Support/Maintenance
Department of Agriculture Canada
Ottawa, ON
06.2019 - 12.2022
- Provided Level 1 and 2 support and maintenance of Peoplesoft 9.2 cluster for Agriculture Canada as Senior Developer/Business Analyst
- Created a PS ACCESS Bolt-on on Peoplesoft HRMS to manage application access for all the HRMS cluster users.
- Analyzed and troubleshoot production support tickets in PeopleSoft system, diagnose and resolve issues with end-users directly, and maintain defect reports
- Provided support to Agriculture Canada cluster partners and was lead for Leave year end project for 2 years and troubleshoot and updated partner department Tree, update row level security.
- Used SQL developer to manipulate, query the application and help with troubleshooting.
- Analyst application issues and created JIRA tickets for indebt analysis and created change request as required.
- Documented all testing scripts and procedures for unit testing integration testing, performance testing and regression testing.
- Gathered requirements from business clients, perform fit/gap analysis, troubleshooting, and problem analysis, and recommend effective operational solutions
- Provided support and maintenance to GC HRMS 8.9 departments, analyze, troubleshoot, document, and determine the root cause of Phoenix error messages and their impact on the HRMS system and processes
- Advised and provide support to HR clients and all levels and modules on PeopleSoft/HRMS government of Canada operations procedures and routines
- Updated the HRMS system with Master incumbent data file, pay interface data cleansing project, update the system with SLE Test results from Public Service Commission, provide error reports from benefit providers to compensation advisors, and run the reconciliation report for core Industry Canada Administer Pay interface
- Monitored, analyzed, and identified data anomalies in the HRMS database, prepare daily reports, and manage data correction projects, recommend improvements and enhancements to the system and procedures to ensure data integrity
- Participated in quarterly regression testing, mass update of enterprise learning table, and coordinate all application/table release from Program center.
- Participated in the implementation of PeopleSoft HCM 8.9 to 9.2 HRMS Workforce Admin and Absence Management, Time and Labor functionality for report time, overtime, flexible schedules and Manager Approvals
- Mentored and coordinate teams, aid in effective team building, and take responsibility to complete tasks in the speculated time for various releases.
Peoplesoft Support Security Analyst/Tester
Department of National Defense
09.2018 - 03.2019
- Provide post implementation support to Peoplesoft 9.1 (Guardian) as a security analyst
- Participated in the planning, development and writing of test plans, test scripts, and deployment of Peoplesoft HCM 8.9/9.0/9.1/9.2 application
- Used JIRA/REMEDY/ASSYST to track the progress of testing processes, managed, created and executed test plans, test cases for different modules and functionalities in Peoplesoft HRMS, Employee/manager self-services, recruiting, Job codes, position data
- Set up the test environments and executed and logged the test results, evaluated the results, and documented the problems found
- Participated in the analysis of test plans and test cases based on requirements and general design documents
- Proficient in using Test director tools to track the issues and problems in the project
- Prepared/executed the Release level test plan for successful implementations in the scheduled releases
- Planned, developed, and executed test plans and test scripts for Peoplesoft HRMS, Employee/Manager self-services, recruiting, job codes, and position data
- Assisted project team in executing system test scripts, user acceptance testing, and root cause analysis and solutions to issues found during testing
- Analyzed, reviewed, and assessed requirements and design specifications to identify test conditions
- Set up the test environments and executed and logged the test results, evaluated the results, and documented the problems found
- Monitored testing and the test environment and performed functional, regression, and configuration testing on workforce administration, Employee and Manager self-services, Position management, Base benefit, and payroll for North America.
ERP Functional Analyst
Parks Canada
02.2018 - 09.2018
- Project Description: Project to automate/create and enhance the e-service Bolt-on on Peoplesoft HRMS 9.1 for acting assignments and provided support to Peoplesoft HRMS operations.
- Organized requirement gathering workshops with business clients, document requirements, and perform fit/gap analysis, troubleshooting and problem analysis, and provide recommendations on how to develop the application features.
Documented all testing scripts and procedures for unit testing integration testing, performance testing and regression testing.
Created functional design document to modify delivered Peoplesoft 8.9 Bolt-on (HR Service Request Module) for users to be able to hire employees on acting assignments.
• Liaise with corporate clients to identify current business needs, perform analysis, and provide options analysis as solutions via proposals or business case to mitigate any gaps/fit issues.
• Performed requirements gathering with business clients, document requirements, and perform fit/gap analysis, troubleshooting and problem analysis, and recommend effective operational solutions.
• Created business requirements documentation for AS IS system and TO BE system and functionality.
• Created test plan, cases and scenarios and perform unit, regression, and integration testing.
• Created and reviewed business requirements documentation for new functionality/fix requests and provide business analysis, fit/gap analysis, and functional expertise to help with proper analysis, including options analysis on issues related to HRMS system and their impact on the e-service Bolt-on recommend appropriate, timely and effective resolutions. - Conducted requirement gathering workshops with business clients, documented requirements, and performed fit/gap analysis, troubleshooting, and problem analysis
- Created functional design documents to modify delivered Peoplesoft 8.9 Bolt-on (HR Service Request Module) for users to be able to hire employees on acting assignments
- Documented all testing scripts and procedures for unit testing, integration testing, performance testing, and regression testing
- Analyzed and documented recruiting errors/messages encountered and their impact on other HRMS e-service modules and processes and provided support and maintenance to Parks Canada clients on PeopleSoft version 8.9
- Created business requirements documentation for AS IS system and TO BE system and functionality, and performed fit/gap analysis, troubleshooting, and problem analysis to recommend effective operational solutions
- Created and reviewed business requirements documentation for new functionality/fix requests and provided business analysis, fit/gap analysis, and functional expertise to help with proper analysis, including options analysis on issues related to HRMS system and their impact on the e-service Bolt-on recommend appropriate, timely and effective resolutions
- Assisted the project team in executing system test scripts, user acceptance testing, and finding root cause analysis and solutions to issues found during testing
- Performed unit, functional, regression, and integration testing on the HRMS8.9 and e-service module
- Analyzed and troubleshooted application behaviors, identified root causes, documented findings, and proposed recommendations and workarounds on how to fix these issues.
Senior PeopleSoft Functional Consultant
Vale Canada
05.2017 - 02.2018
- Perform requirements gathering with business clients, document requirements, and perform fit/gap analysis, troubleshooting and problem analysis, to recommend effective operational solutions.
• Create functional design document to modify delivered payslip option page for system to be able to send payslip by email directly to employees.
• Mapped TRC coded to Global payroll and mapped data/records from legacy system for UK to PeopleSoft Global Payroll
• Design daily monitoring reports to manage data quality issues and their underlying causes and solution on Global payroll to staffing for correction
• Liaise with clients to identify current business needs, perform analysis, and provide options analysis as solutions via proposals.
• Performed fit gap analysis employee job data fields such as EMP#, action reason codes, mapped legacy dept ID to new naming structure on PeopleSoft 9.2 global payroll.
• Performed fit/gap on position #, job codes, create new absence type codes from old to Peopelsoft 9.2
• Perform Global payroll and element/data mapping of profiles from legacy system to PeopleSoft Core HR and also setup and manage employee profiles and competencies for UK, OMAN and Mozambique
• Created global payroll framework, element groupings and mapped cost centers to Dept/business units from core HR to Global payroll.
• Analyze reports (columns and fields) from legacy system, mapped and created new reports for Global payroll UK.
• Document all reports and query requests with specifications; create ad-hoc reports and excel documents to CI to load data or run SQL scripts on an Oracle database for mass data updates
• Create and run SQL scripts / PeopleSoft Queries on an Oracle database for quality control, system management and reporting purposes.
• Used PeopleSoft Application Designer to create Component Interface and manage security definitions and element definitions and PeopleSoft query manager to create ad-hoc queries for clients.
• Creates test scenarios, test scripts and cases and performed testing of application (delivered and custom) functionality and fixes for validity of results, accuracy, and reliability.
• Provides support and maintenance to Vale clients on PeopleSoft version 9.0, analyzes, documents and determines root cause of Payroll error messages and their impact to the HRMS system and processes during the upgrade to version 9.2
• Creates SRs with Oracle support to find solution to global application issues and COBOL program.
• Create a functional design document (FDD) for all items that are not a fit or that needs customization and data collection templates and update BRD on a regular basis
• Mapped Absence Management and Global Payroll elements to GL Cost centres and configured integration with SAP Financial system.
• Provide User Acceptance Testing (UAT) support, as well as associated functional and regression testing to ensure functional requirements are implemented to meet business needs.
• Liaise with PeopleSoft security admin to setup pages and content catalog for Global payroll users and setup pay slip for e-pay access and employee self service
• Liaise with data conversion team to convert Core HR data from Legacy system (SAFE HR) PeopleSoft workforce development and regenerate new custom employee ID numbers.
ERP Functional Consultant
Public Works and Government Services Canada (PWGSC)
02.2016 - 05.2017
- Provide ongoing support, maintenance (updates and fixes) to 68 departments on GCHRMS 8.9 and 46 on HRMS v9.1 core HRMS (Workforce Administration, Position Management, Recruiting, Absence Management, Self Service, Base Benefits) and on PeopleSoft Payroll for North America 9.1
- Analyzed, documented, and determined the root cause of Phoenix error messages and their impact on the HRMS system and processes
- Sorted data quality issues, documented them, and recommended and implemented solutions for correcting Phoenix data quality issues/error messages
- Provided support, wrote functional specifications for HRMS and Payroll fixes Post Go live for 89 Federal Government Depts
- On PeopleSoft 8.9 and 9.1
- Resolved job stack HR data quality issues affecting employees pay, documented them and provided solution to tier 1 support to resolve the issues
- Executed HRMS testing transactions in MyGCHR, QA and DEV environments, compared results between PeopleSoft HRMS and the payroll system for emergency release and fixes, and validated results
- Wrote functional specification documents for minor or emergency releases like transfer company field that creates dual records if not properly completed in HRMS, bilingual bonus
- Created and reviewed business requirements documentation for new functionality/fix requests and provide business analysis, fit/gap analysis, and functional expertise to help identify issues, perform analysis, including options analysis on issues related to Phoenix and HRMS system, and recommend appropriate, timely and effective resolutions.
ERP Functional Analyst
Public Works and Government Services Canada (PWGSC)
Ottawa, ON
01.2015 - 08.2015
- Duties and Accomplishments: Provided support, wrote functional specifications for HRMS and Payroll fixes Post Go live for 89 Federal Government Depts. on PeopleSoft 8.9 and 9.1
- Analyzed business requirements, developed functional requirements for PeopleSoft HRMS Base Benefit, and Pay Interface modules through working group and information sessions with subject matter experts
- Implemented, upgraded, and supported Base Benefits, Time and Labor, Recruiting, and Manager Self-Service modules of PeopleSoft HCM version 9.2 and verified data converted from legacy system (RPS)
- Conducted working groups to facilitate requirements gathering, attended business requirement gathering and gap analysis meetings, and analyzed reports from the legacy system
- Gathered report requirements and designed data quality reports for Base Benefit and Pension modules, and created and set up automated benefit programs and enrolled employees to benefit plans.
- Provided ongoing support, maintenance (updates and fixes) to 68 departments on GCHRMS 8.9 and 46 on HRMS v9.2 core HRMS (Workforce Administration, Position Management, Recruiting, Absence Management, Self Service, Base Benefits) and on PeopleSoft Payroll for North America 9.1
Provided support and maintenance to GC HRMS 89 departments to analyze, document and determine root cause of Phoenix error messages and their impact to the HRMS system and processes.
Helped these departments (Agriculture Canada Clusters) to sort data quality issues, document and with support from OCHRO, recommend and implement solutions for correcting Phoenix data quality issues/error messages such as scheduling issues with student, and temp/casuals, transfer company, bilingual bonuses.
Provided knowledge and expertise on PeopleSoft system processes or modules and their application within the GC context (e.g., Recruitment/Staffing, Talent Management, Human Capital Management, etc.) and knowledge and expertise of potential impacts of GC direction for PeopleSoft such as. Absence Management, Base Benefit, Payroll for North America and Time and Labor.
Wrote functional specifications documents for minor or emergency releases like transfer company field that creates dual records if not properly completed in HRMS, bilingual bonus.
Created and reviewed business requirements documentation for new functionality/fix requests and provide business analysis, fit/gap analysis, and functional expertise to help identify issues, perform analysis, including options analysis on issues related to Phoenix and HRMS system, and recommend appropriate, timely and effective resolutions. This included developing proposals for recommended changes to resolve gaps to handle transfer in and out, employee scheduling issues between Phoenix and MyGCHR
Analyzed and troubleshooted application behaviour and errors (data issues) and created a step by step troubleshooting guide for Base Benefit custom processes (ABBR) Automatic Base Benefit Rate to identify root cause, documented findings issue and possible recommendations and work around on how to resolve the issues.
Assisted in resolving various implementation issues discovered during testing. Participated in testing, monitoring and reconciliation work related to data quality, data integrity and reports.
Mapped and created pension plan type translated codes for benefit and pension plans and setup and updated calculation rules.
ERP Functional Analyst
Corrections Department
Ottawa, ON
06.2014 - 12.2014
- Project Description
This project was to assist with the onboarding of Correctional Service Department to a single human resource system PeopleSoft v9.1 instance (MyGCHR). - Performed data mapping and fit-gap sessions for upgrading PeopleSoft HRMS modules from version 8.9 to 9.1, including Base Benefits, Self-Service, Compensation, Absence Management, Time and Labor, Global Payroll, Recruiting, Learning, Position and Profile Management
- Led the functional team for Absence Management, provided advice and performed data mapping of PeopleSoft GC HRMS 8.9 Base Benefit, Self-Service and Compensation records to PeopleSoft 9.1 Absence Management, Time and Labor and Global Payroll
- Conducted Fit/Gap analysis of Correctional Service deployment and scheduling systems interfacing with PeopleSoft HRMS and used PeopleTools Application Designer to perform data mapping, column, and record differences. Performed data mapping of Correctional officers scheduling system/tables for eventual integration of schedules to MyGCHR V9.1 system.
- Created and executed test scripts and scenario, test data to validate the testing and monitoring for v9.1 Absence Management. compensation, Self-Service and Manager Self-Service and Profile/Performance Management modules as well as various leave programs for all bargaining.
Analyzed Human Resources Payroll, Benefits and captured business processes with business owners to achieve consensus for business process changes, and facilitate transition to best practices as supported by PeopleSoft HCM 9.1;
Conducted analysis of business requirements and developed functional requirements for PeopleSoft HRMS modules including conducting working group sessions with payroll/benefit subject matter experts to confirm identified requirements and fit gap analysis.
Developed and documented business and functional specifications and designed technical specifications, design/redesign new functionalities and implemented plans to assist in legacy system data clean up and data mapping;
PeopleSoft Functional Analyst
Industry Canada
Ottawa, ON
09.2009 - 08.2014
- Documented and coordinated functional requirements, conducted analysis of business requirements, and provided support and advice for various modules such as Manage Priorities, Recruiting, Workforce Administration, Base Benefit, Compensation, Enterprise Learning, and Labour Relations
- Created and executed test scenarios and scripts for various modules and provided daily support and maintenance for Position Management and Profile Management
- Additionally, I have experience as a lead analyst for data cleansing, security testing, and data transfer of HRMS data via pay interface to RPS pay system.
PeopleSoft HRMS Functional Analyst
Industry Canada
06.2008 - 08.2009
- This project involved upgrading Industry Canada's human resource system from version 8.0 to 8.9 and also providing post go-live support and managing their QA, Pre-Prod and Prod environments for Base Benefit, Compensation, Enterprise Learning, Labor relations, Manager & Employee Self-Service
PeopleSoft HRMS PeopleSoft Functional Analyst
Department of National Defense (DND)
01.2001 - 05.2008
- As a PeopleSoft Functional Analyst for the Department of National Defense, I was responsible for the implementation and production support of upgrading the civilian employees from PeopleSoft HRMS 7.5 to 8.9, while the military stayed on version 7.5
- Liaised with clients, gathered business requirements, and conducted fit/gap sessions related to PeopleSoft Base Benefit, Workforce Administration, and Self-Service modules
- Provided training to end-users on Position Management/Classification, Recruiting, and Workforce Administration modules
- In addition, managed system access for end-users, developers, analysts, and system administrators, and military personnel across all application tiers and instances.
Education
BBA - Management Information Systems
Concordia University
Montreal, QC09.2000
Skills
§ Scrum, Agile, Waterfall, Kanban
§ Tools : JIRA, Confluence, Miro, Mural, Ideaboardz, Story Mapping, Capacity Planning, Skill assessment, Agile Maturity, Risk register, Dependency mapper, Fun retrospectives
Certified PRINCE2 Foundation
Certified 1Z0-218-ENU-PeopleSoft Human Resources 9 Fundamentals
Certified ITIL Foundation
Training:
PeopleSoft Self-Service Configuration,
Configuration/Implementation of PeopleSoft Self-Service,
Data Warehouse Design,
How to Gather and Document User Requirements
Oracle Database 10 RAC for Administrators
§ Training in Windows/UNIX-Linux/Solaris System
§ Platforms/Systems: UNIX/LINUX (RedHat); Centos 6/7/8 Windows, VMWare Workstation, Windows Server 08/12/16, Active Directory, AWS and AZURE
§ Agile Tools: Terraform, Ansible, Kubernetes,
Languages
English
Full Professional
French
Professional Working
Technology Summary
Agile, Scrum, Waterfall, Kanban, JIRA, Confluence, Miro, Mural, Ideaboardz, Story Mapping, Capacity Planning, Skill assessment, Agile Maturity, Risk register, Dependency mapper, Fun retrospectives, Certified PRINCE2 Foundation, Certified 1Z0-218-ENU-PeopleSoft Human Resources 9 Fundamentals, Certified ITIL Foundation, UNIX/LINUX (RedHat); Centos 6/7/8 Windows, VMWare Workstation, Windows Server 08/12/16, Active Directory, AWS and AZURE, Terraform, Ansible, Kubernetes, Bilingual - English and French
Timeline
Peoplesoft ERP Functional Analyst – Production Support/Maintenance
Wellness Clinics
02.2023 - Current
Peoplesoft ERP Functional Analyst – Production Support/Maintenance
Department of Agriculture Canada
06.2019 - 12.2022
Peoplesoft Support Security Analyst/Tester
Department of National Defense
09.2018 - 03.2019
ERP Functional Analyst
Parks Canada
02.2018 - 09.2018
Senior PeopleSoft Functional Consultant
Vale Canada
05.2017 - 02.2018
ERP Functional Consultant
Public Works and Government Services Canada (PWGSC)
02.2016 - 05.2017
ERP Functional Analyst
Public Works and Government Services Canada (PWGSC)
01.2015 - 08.2015
ERP Functional Analyst
Corrections Department
06.2014 - 12.2014
PeopleSoft Functional Analyst
Industry Canada
09.2009 - 08.2014
PeopleSoft HRMS Functional Analyst
Industry Canada
06.2008 - 08.2009
PeopleSoft HRMS PeopleSoft Functional Analyst
Department of National Defense (DND)
01.2001 - 05.2008
BBA - Management Information Systems
Concordia University
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