Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

OLUBUSOLA LASBAT ONIGBANJO

Brampton,Ontario

Summary

A 2x Salesforce certified professional with 8 years of experience in IT administration, software development life cycle, Agile methodology, customer service, and business Analysis. Using skills to help plan, implement, and customize the salesforce platform with the aim of improving business efficiency and objectives. Recognized for leading the implementation of projects and deployment of products for increasing operational efficiency and business growth. Resourceful Functional Consultant with exceptional attention to detail and exemplary client engagement skills. Dedicated professional with more than eight years of experience designing software systems to exceed project expectations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Salesforce Functional Consultant/Analyst

Blackforce Inc
03.2021 - Current
  • Gathered business requirements, and user stories and created technical design document for a Salesforce.com implementation
  • Implemented, Customized, and offered support regarding Salesforce.com application to MyAds Global high-profile clients experience in customization of reports and dashboards, data migration and organization setup with Salesforce, installation of Salesforce.com apps via App Exchange and configurations
  • Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists, and page layout customization to support vital business functions
  • Developed, launched, and managed in-depth dashboards and reports for all team functions on both management and individual levels
  • Agile principles and facilitation skills were used to ensure that Agile mindset and procedures
  • Removal of impediments and managed risks to improve team efficiency and effectiveness
  • Ensured that all Scrum actions were tracked, updated, and reported in full, teams were coached to greater levels of maturity by refining their processes and ensuring the team followed Scrum methodology.
  • Ensured that all user stories were properly arranged, specified, and ready for ateam to work on
  • Collaborated with sales and marketing teams to gather and analyze business requirements, translating them into actionable Salesforce solutions
  • Conducted workshops and meetings with stakeholders to identify pain points and opportunities for process improvement
  • Configured and customized Salesforce objects, fields, workflows, validation rules, and approval processes to align with business needs
  • Developed and maintained data integrity by implementing data management strategies, including data validation rules, duplicate management, and data cleansing
  • Provided user training and support to enhance user adoption and ensure efficient utilization of Salesforce capabilities
  • Collaborated with development teams to oversee the integration of third-party applications and data sources with Salesforce
  • Proactively identified system issues, bugs, and enhancements, coordinating with Salesforce administrators and developers to implement timely resolutions
  • Stayed up-to-date with Salesforce releases, new features, and best practices, evaluating their potential impact on the organization's processes and recommending appropriate actions.

Business Technical Analyst/ONB

Government of New Brunswick
01.2023 - 04.2023
  • Documentation of impacted application functions: Analyze and document the state of requested configuration changes functional details, including workflows, validation rules, conversion requirements, components, and report
  • Functional specifications: Document and seek agreement on the existing end state for each assigned project task, including where applicable creation of functional specifications, diagrams, and workflows for implementation of the recommended change and final solution
  • Configuration Management (Execution): Create the required deliverables (configuration changes/updates) within the ONB Salesforce application in both Sandbox DEV and UAT environments
  • In some cases, depending on timing, it may also be required to deploy the required changes to the Production environment
  • Documented Technical Plan: Based on the requested changes for each relevant project define the recommended set of steps required for implementation with minimal impacts on existing business process
  • Testing specifications/execution: Support technical testing during development as well as UAT by defining test cases and outcome predictions
  • Execute the test cases, document the results, and make any configuration updates required because of the test execution (pass/fail)
  • Technical Documentation: Ensure that all final documents related to the project are stored in a structured manner in accordance with the project guidelines/charter.

Salesforce Consultant

Manifest & Company Inc
06.2020 - 04.2022
  • Designed a customer-facing community portal to manage new Salesforce Clients and a billing system for a telecom company
  • Designed a Billing System Application to Automate Daily Transactions for a Telecom
  • Agile principles and facilitation skills were used to ensure that Agile mindset and procedures
  • Removal of impediments and managed risks to improve team efficiency and effectiveness
  • Developed Custom Objects, Complex Models, Formulas, Workflow Rules, Process Builder, Escalation rules, and Validations to create and segmentized email campaign management systems for Leads and Existing Customer
  • Developed automation processes to dynamically transmit and store client data from an external system into the Salesforce platform
  • Including, Mass Transfer of Large Legacy Data into the Salesforce Org using in-built Salesforce tools such as theData Import wizard
  • Built Dynamic Reports and Custom Dashboards for the Client including Managing Apps, Roles, andProfiles and Control User's Visibility within the Salesforce Application
  • Technology Stack: Salesforce (Sales Cloud, Service Cloud), Salesforce Lightning Experience, Data Import Wizard
  • Flows, Process Builder, Workflow Rules.

Scrum Master

FOLSPIRE
04.2019 - 03.2021
  • Design a customer facing community portal to manage new Salesforce Clients who has an auto service centre
  • Guaranteed that Agile values and ideas, as well as client-specific processes and practices, were followed by three project teams
  • I organized more than 20 Agile Ceremonies, including Sprint Planning, Daily Standups, Retrospectives, Story Refinement, and Release Planning
  • The status of 20+ activities was communicated to 8 stakeholders and management workers
  • Work together with top stakeholders to translate needs into technically sound, scalable solutions
  • To manage the product backlog and sprint activities, I actively worked with two product owners
  • I removed 15+ obstacles and managed risks to improve team efficiency and effectiveness
  • 8 stakeholders and management employees were kept informed about the status of 13+ initiatives
  • Actively interacted with product owners to manage the product backlog and sprint activities
  • Ensured that all Scrum actions were tracked, updated, and reported in full.8+ teams were coached to greater levels of maturity by refining their processes and ensuring they followed Scrum methodology
  • Facilitated four cross-functional teams' debate, decision-making, and conflict resolution
  • Coached four product owners through complicated problem-solving and solution strategies using Agile methods and processes
  • Ensured that all user stories were properly arranged, specified, and ready for the team to work on
  • Identified and guided 5+ teams in developing a plan to meet their sprint obligations by identifying 10+ challenging impediments
  • Agile principles and facilitation skills were used to ensure that 5+ teams worked in an Agile mindset and followed Scrum procedures.

Revenue –Project/Business Revenue Analyst

Internal Revenue Service
01.2015 - 03.2019
  • Helped implement a customer facing portal that helped customers/companies to help file tax returns, make payment and submit required documents for tax audit online
  • Helped implement an automated internal tax audit process for over 29,000 companies in the State
  • Led the development of an automated Tax audit Process path from gathering of information for audit, to final process of payment and closure of the year of audit
  • This project not only improved the audit process but increased monthly Audit Revenue from N1.2b to N2.6billion in revenue generated representing about 2% of monthly State Revenue
  • Develop Agile and Scrum prioritization, team readiness, and commitment for each Sprint during the project cycle for the State Revenue Service which help serve over sixteen million citizen (16,000,000) as regards tax matters
  • Use data to help the teams assess their Scrum Maturity and also help to see improvement in the process of tax audit and areas of improvement
  • Optimize scrum team velocity to identify improvement opportunities to achieve higher levels of team performance
  • Oversee teams to deliver capabilities using Agile practices while following the Software Development Lifecycle, business process mapping, and various release processes to ensure all risk, security, and development requirements are met
  • Partner with managers to convey their concerns to teams about governance policies and adherence to corporate standards
  • Collaborate with product owners, project managers and cross functional stake holders across the State to communicate delivery of product and escalate key risks and issues impeding scrum team effectiveness
  • Set and met 95% of goal deadlines and allocated budget
  • Created a work breakdown structure, dependencies and milestones for projects with waterfall methodologies
  • Collaborate and consult with peers, colleagues and managers to resolve issues, remove impediments and achieve goals
  • Interact with internal customers
  • Facilitating discussion, decision making, and conflict resolution
  • Contributing to the advancement and improvement of Agile practices within the organization
  • Coordinating and managing application releases/versioning processes

Support Analyst

Internal Revenue Service
03.2013 - 02.2015
  • Provided first level desktop support to over 50+ staff, via phone calls and in-person and coordinated end-user training for assigned and usability of Platform
  • Daily management of Platform, including user setup, profiles, and roles, as well as customization of objects, fields, record types,page layouts, and validations (90+ active users)
  • Create, construct, and oversee new triggers, rules, and processes
  • Construct elaborate dashboards and reports
  • Resolve internal tickets quickly and effectively
  • Execute audits and deduplication tools
  • Act as the technical lead for complicated multi-department initiatives using tools in platform.

Education

Bachelor of Science - Finance

University of Lagos
Lagos

Some College (No Degree) - Supply Chain & Logistics

Trios College
Brampton, ON

Skills

  • Business Analysis /Functional Consultant: Elicitation, Requirement gathering and specification, documenting requirement, Solution facilitation,Functional specification,use cases,Gap Analysis,Workflow improvement,cost Analysis,system integration,User Acceptance testing,impact analysis, process mapping, Procurement process,Business Process Understanding, Acceptance Criteria,Functional Testing Experience
    , BRDs, UAT Support
  • Salesforce: Flow Builder, App Builder, Data Loader, Approval Process, Process Builder, Workflow, Reports & Dashboard, Sales Cloud, Service Cloud, troubleshooting org, security administration, privilege access management CRM Best Practices, Cross-Functional Collaboration Data Integrity Management, Salesforce Customization and Configuration, Third-Party Integration,and Functional Improvements
  • Project Management/Scrum: Agile, Waterfall, Kanban, Stakeholder Management, Risk Management, Process improvement, Conflict resolution, Solution facilitation,Scrum Methodology
  • Data Management Tools:MS Excel, JIRA, Confluence, MS Office, Slack,Visio,Lucid Chart

Languages

English
Full Professional

Certification

  • Certified Salesforce Administrator
  • Certified Salesforce Cloud consultant.
  • Certified Scrum Master
  • Introduction to digital health-Imperial college,London.
  • HLLQP
  • CIFFA

Timeline

Business Technical Analyst/ONB

Government of New Brunswick
01.2023 - 04.2023

Salesforce Functional Consultant/Analyst

Blackforce Inc
03.2021 - Current

Salesforce Consultant

Manifest & Company Inc
06.2020 - 04.2022

Scrum Master

FOLSPIRE
04.2019 - 03.2021

Revenue –Project/Business Revenue Analyst

Internal Revenue Service
01.2015 - 03.2019

Support Analyst

Internal Revenue Service
03.2013 - 02.2015

Bachelor of Science - Finance

University of Lagos

Some College (No Degree) - Supply Chain & Logistics

Trios College

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OLUBUSOLA LASBAT ONIGBANJO