MARC VILLANUEVA
High Level,AB
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude in providing quality customer service. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Creative Consultant Supervisor
Gannett - Awesome OS
10.2022 - 06.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and coaching sessions on a regular basis or as needed.
Creative Consultant
Gannett - Awesome OS
03.2022 - 10.2022
- A contact person who constantly communicates with clients, sales representatives, and digital designers.
- Handled client communications and led meetings, providing clear direction and consistent updates on design progress.
- Quality checks the project before handing it over to the client for final approval. Both in print and digital ads.
- Oversaw technical production and implementation of online creatives.
Billing Specialist
ATT - VXI Global Holdings
11.2019 - 09.2020
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
Senior High School Teacher
Saint Paul University
07.2018 - 06.2019
- Created study guides and research materials for students.
- Created engaging lesson plans, fostered learning needs, and provided a well-organized classroom structure to help students succeed in the program.
- Planned, developed, and executed lessons aligned with the high school curriculum and core educational standards.
- Distributed and collected classroom materials such as worksheets, quizzes, and tests.
College Instructor
Surigao Education Center
06.2017 - 11.2017
- Taught various subjects related to literature, writing, and the English language to over 50 students per class.
- Administered exams and assignments to monitor student understanding and progress, implementing systems to fix blocks in comprehension or learning.
Technical Support Representative
Alorica Philippines Inc.
08.2016 - 05.2017
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Technical Support Representative
OnePlus - Sykes Asia
02.2016 - 07.2016
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Processed Repair, Replacement, and Return requests from customers.
Customer Service Representative
VISA - Convergys
03.2015 - 08.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered questions regarding their card billing and provided information about their card services.
Education
Bachelor of Arts - Secondary Education
Surigao State College of Technology
Surigao City, Philippines03.2013
Skills
- Manage Client Relationships
- Database Skills
- Pricing Analysis
- Computer Skills : MS Word, MS PPT, MS Excel, Photoshop, Adobe Illustrator
Timeline
Creative Consultant Supervisor
Gannett - Awesome OS
10.2022 - 06.2023
Creative Consultant
Gannett - Awesome OS
03.2022 - 10.2022
Billing Specialist
ATT - VXI Global Holdings
11.2019 - 09.2020
Senior High School Teacher
Saint Paul University
07.2018 - 06.2019
College Instructor
Surigao Education Center
06.2017 - 11.2017
Technical Support Representative
Alorica Philippines Inc.
08.2016 - 05.2017
Technical Support Representative
OnePlus - Sykes Asia
02.2016 - 07.2016
Customer Service Representative
VISA - Convergys
03.2015 - 08.2015
Bachelor of Arts - Secondary Education
Surigao State College of Technology
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