Marc Kozera
Sydney,NS
Summary
Proven leader with extensive experience at Walmart, adept in resource allocation and problem-solving. Excelled in recruiting, training, and motivating teams to surpass sales targets and enhance customer service. Demonstrated ability to manage operations efficiently, achieving significant improvements in productivity and employee performance.
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
2025
2025
years of professional experience
Work History
Assistant Manager
Walmart
Various Locations, NS
09.2011 - Current
- Collaborated with management on developing strategic plans for achieving business goals.
- Monitored employee attendance records, timekeeping, and payroll information.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Recruited and trained new employees to meet job requirements.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Coordinated with other departments to ensure smooth flow of operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Shoe Manager
Walmart
Bridgewater, Nova Scotia
09.2006 - 09.2011
- Trained new staff members on proper customer service techniques and product knowledge.
- Conducted regular audits of inventory levels in order to identify any discrepancies between actual stock numbers versus records.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Provided personalized recommendations to customers based on their individual needs and preferences.
- Coached, developed and motivated team to achieve revenue goals.
- Resolved customer complaints regarding sales and service.
- Maintained cleanliness of the department by ensuring all shelves were organized properly and free from dust or debris.
- Reviewed customer feedback to determine which shoe styles and sizes were popular, and worked with vendors to ensure stock levels met demand.
- Organized displays in the shoe department to make it easier for customers to find what they need quickly.
- Worked closely with other departments such as accounting and merchandising to ensure efficient operations throughout the store.
- Managed relationships with suppliers by negotiating contracts, placing orders, and monitoring delivery times.
Shoe Sales Associate
Walmart
Sydney River, Nova Scotia
09.2005 - 09.2006
- Presented different categories of shoes and shoe care products and explained features, benefits, and technical specs to generate sales.
- Gained knowledge on footwear items and demonstrated enthusiasm and belief for product and company philosophy.
- Provided exceptional customer service, resolving issues and answering inquiries to ensure a positive shopping experience.
- Collaborated with team members to achieve sales goals and contribute to the store's success.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Sales Associate
Cape Breton Video
Sydney, Nova Scotia
- Ticketed, arranged and displayed merchandise to promote sales.
- Answered store and merchandise questions and led customers to wanted items.
- Answered incoming telephone calls to provide store, products and services information.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers and provided exceptional customer service.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
Sea Cadet Officer
DND
Various Locations, Nova Scoti
- Coordinated with other cadets to ensure successful completion of assigned tasks.
- Conducted safety inspections on all equipment and facilities.
- Organized staff meetings to discuss current operations and future objectives.
- Supervised teams of cadets as they completed field exercises or simulations.
- Assisted in the development of training plans for new cadets.
- Provided guidance and mentorship to new cadet officers.
- Collaborated with other units to coordinate joint-training exercises or deployments.
- Maintained records of evaluations, drills, and trainings conducted by unit personnel.
- Managed administrative tasks such as filing paperwork or maintaining records systems.
Education
High School Diploma -
Sydney Adult Vocational School
Sydney, NS06-2001
Skills
- Budget assistance
- Sales monitoring
- Recruiting and interviewing
- Money handling
- Decision-making
- Resource allocation
- Employee scheduling
- Workload management
- Problem-solving
- Time management
- Customer service
- Workplace safety compliance
Timeline
Assistant Manager
Walmart
09.2011 - Current
Shoe Manager
Walmart
09.2006 - 09.2011
Shoe Sales Associate
Walmart
09.2005 - 09.2006
Sales Associate
Cape Breton Video
Sea Cadet Officer
DND
High School Diploma -
Sydney Adult Vocational School