Aleksia Kola
Mansfield
Summary
Dynamic leader with a proven track record at Alzburg Resort, adept in project management and team support. Excelled in transforming customer service and operational efficiency, achieving significant improvements. Skilled in Microsoft Excel and effective problem-solving, I have successfully managed diverse teams and projects, demonstrating exceptional planning and coordination abilities.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Alzburg Resort
06.2023 - Current
- Managed the ski hire front desk during the ski season, which included satisfying customer needs quickly and efficiently, with hundreds of customers coming into the store at one time.
- Managed the resort tiki bar during the off-season for community events, ensuring that food and drink were served in a timely manner, and with excellent presentation.
- Completed admin for the business, including government grant applications and monetary tasks.
President and Social Secretary
Physoc
05.2019 - 07.2022
- Managed social events from start to finish, including finances, health and safety reports, and hiring venues and caterers.
- Organized and facilitated board meetings, strategic planning sessions, and annual conferences.
- Represented the organization at community events and public forums to promote its mission.
Catering Supervisor
University of Leeds
04.2021 - 07.2022
- I motivated my team to achieve excellent, efficient, and first-class customer service by celebrating successes and using positive reinforcement techniques.
- Dealt with customer complaints calmly and professionally, providing smart solutions to maintain customer loyalty.
- Ensured that enough stock was available, and found smart solutions to any dilemmas in the kitchen.
- Hosted and managed events within this business.
Physics Ambassador
University of Leeds
09.2019 - 06.2022
- Promoted physics programs and events to prospective students
- Organised campus tours to highlight available resources and campus facilities
- Delivered excellent presentations to a wide range of age groups
Accessibility Intern
University of Leeds
09.2020 - 02.2021
- Manipulated LaTeX code to change the output of the files from Pdf to html
- Conducted accessibility audits and edited documents to cater to student needs
- Prepared a range of written communications, documents and reports to explain my methods
Tutor
09.2016 - 09.2019
- Taught maths and science to students of ages 11-16 and managed up to 8 students weekly
- Produced personalised weekly lesson plans to target problem areas as well as spontaneously creating new questions to test knowledge and further understanding
Education
Mphys - Physics
University of Leeds
Leeds, UK01.2022
A Levels - Maths, Physics, Further Maths, Economics
Queens Park Community School
London, UK01.2018
Skills
- Team Support
- Orientating and training
- Coordinating staff rotas
- Creating in-house communications
- Project Management
- Resource management
- Activities coordination
- Planning
- Target setting
- Budgeting
- Food hygiene oversight
- Client Support
- Problem solving
- Grant Applications
- Risk Assessments
- Sustainability budgeting
- Accountancy
- Sales ledger reconciliations
- Purchase ledger reconciliations
- Quarterly VAT accounts preparation
- Raising client invoices
- Bank account reconciliations
- Stock control
- Petty cash reconciliation
- Cashflow
- Budget report preparation
- Office Support
- Property maintenance
- IT support
- Company marketing
- Maintaining office supplies
- Risk assessments
- Health and safety certificates
- Onboarding
- Diary Management
- Travel arrangements
- Website updates
- IT Skills
- Customer service and satisfaction
- Customer rapport
- Sales monitoring
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- MS Office 365
- Budget assistance
- Orientation and training
- Team motivation
- Project management abilities
- Promotional advertising
References
References upon request.
Other Details
Full UK Driver's Licence, Australian driving licence
Languages
Albanian
Native/ Bilingual
English
Native/ Bilingual
Timeline
Assistant Manager
Alzburg Resort
06.2023 - Current
Catering Supervisor
University of Leeds
04.2021 - 07.2022
Accessibility Intern
University of Leeds
09.2020 - 02.2021
Physics Ambassador
University of Leeds
09.2019 - 06.2022
President and Social Secretary
Physoc
05.2019 - 07.2022
Tutor
09.2016 - 09.2019
Mphys - Physics
University of Leeds
A Levels - Maths, Physics, Further Maths, Economics
Queens Park Community School
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