Gurkaran Singh
TERRACE,BC
Summary
. To seek and maintain full-time position that offers professional challenges utilising managing and interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Assistant manager
Dollarama
05.2021 - Current
- Manage daily store operations with store manager and overseeing the store operation in absence of store manager
- Managing staff and assigning duties, evaluating and improving customer service and responding to customer requests and issues
- Providing customer service, answering customer inquiries and solving problem and complaints
- Mainly work in resting sections or aisles
- Executing opening and closing procedures according to company policies and procedures
- Leveraging my team leadership everyday with effectively managing time and prioritizing tasks of the staff to meet demands of the business
- Ensuring that established merchandising practices are followed and operating a cash register
- Ensuring the inventory counts are done in a prompt and precise manner order to ensure the proper supply of goods.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Established team priorities, maintained schedules and monitored performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
- Developed strategy to increase sales and drive profits.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Sales tech expert
The Source
10.2021 - Current
- Merchandise and maintain stocks
- Answer tech related questions to the customers and helps them to choose right product
- Operate opening and closing of the store in the absence of store manager
- Helps store manager with ideas about sales and set POG when new product comes
- Keep good knowledge about laptops and computers
- Main object is to get cellular targets for the companies which are lucky, virgin, bell
- Canada Post – Volunteer work
- Volunteer work with friend to deliver parcel with Canada post
- Know how to do sorting
- Done route of Hart, Downtown, college height,5th AVE
- Have class 5 license
Sales Associate
Dollarama
12.2019 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Warehouse Associate
Dws Logistics
05.2019 - 10.2019
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Operated box or straight trucks and cargo vans.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Crew Member
Mcdonalds Canada
01.2019 - 04.2019
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Education
Kinesiology Health Science
College of New Caledonia Prince George
High School Diploma - Biology
Sacred heart convent Sen secondary School
Skills
- Interviewing
- Profit and Loss
- Time management
- Customer Satisfaction
- Organizational Skills
- Team Support
- Customer Inquiries
- Inventory Procedure Documentation
License
Class 5 License
Languages
English
Full Professional
Timeline
Sales tech expert
The Source
10.2021 - Current
Assistant manager
Dollarama
05.2021 - Current
Sales Associate
Dollarama
12.2019 - 05.2021
Warehouse Associate
Dws Logistics
05.2019 - 10.2019
Crew Member
Mcdonalds Canada
01.2019 - 04.2019
Kinesiology Health Science
College of New Caledonia Prince George
High School Diploma - Biology
Sacred heart convent Sen secondary School
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