Marc Godin
Milton,ON
Summary
Focused professional, knowledgeable in a vast array of both labour and intellectual skills. Keen problem-solver with an intense focus on customer service and care. Sociable and empathetic leader capable of identifying and accounting for teammate issues. Excellent relationship-building with both co-workers and customers. Well-versed in computer technologies, able to distinguish between different classes of technology based on customer needs.
Overview
10
10
years of professional experience
Work History
Warehouse Manager
Cocoon Furnishings Inc.
2021.03 - Current
- Conducted yearly audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Coordinated and dispatched local deliveries to end clients.
- Installed and modified custom furniture pieces as to the client's specification.
- Evaluated incoming shipments for quality issues and processed unacceptable goods for return or repair.
- Conducted house calls at client homes to identify or correct issues with their pieces.
- Weekly furniture moves to refresh the showroom for new clients coming into the store, including hanging artwork and lighting.
- Designed new processes and systems for product status updates, inventory storage, and delivery coordination.
- Set a customer service standard with client interactions that improved long-term client's relationship with the company.
Landscaper
Freemont Landscaping Inc.
2017.04 - 2020.10
- Occasionally led crews of five or more, directing and ensuring that all daily tasks were completed in a timely and safe manner.
- Troubleshot on-site problems such as breakdowns, property damage, or crewmate injury.
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Operated and maintained landscaping equipment such as sit-on lawn tractor, walk-behind tractor, chainsaws and hedge trimmers.
- Operated and maintained snow removal equipment such as plow truck, plow tractor, salt truck, salt tractor.
Customer Service Representative
The Brick Ltd
2015.09 - 2016.08
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Geek Squad Agent
Best Buy
2014.04 - 2015.08
- Diagnosed issues with various types of electronics, from personal computers, to game consoles, to televisions and cell phones.
- Listened to customer issues and de-escalated and resolved complaints with polite and professional service.
- Recommended appropriate action to take given the potentially sensitive information on client devices.
- Installed and tested computer components, including graphics cards, hard drives, or processors.
- Assisted sales team in recommending the correct product for their client.
- Regularly sold add-ons or additional products to customers along with their repair or service.
Education
No Degree - Information Technology
George Brown College
Toronto, ONHigh School Diploma -
Orangeville District Secondary School
Orangeville, ON06.2014
Skills
- Shipping and Receiving
- Warehouse Operations
- Inventory and Stocking
- Computer Knowledge
- Technology Knowledge
- Customer Service and Care
- Sales
- Leadership
Languages
English
Native or Bilingual
French
Professional Working
Affiliations
- Royal Canadian Army Cadets
Hobbies
Enthusiast PC builder, follower of the latest technology and science innovations, film and video editing, live streaming.
Timeline
Warehouse Manager
Cocoon Furnishings Inc.
2021.03 - Current
Landscaper
Freemont Landscaping Inc.
2017.04 - 2020.10
Customer Service Representative
The Brick Ltd
2015.09 - 2016.08
Geek Squad Agent
Best Buy
2014.04 - 2015.08
No Degree - Information Technology
George Brown College
High School Diploma -
Orangeville District Secondary School
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