Marc Buan
Pleasanton
Summary
Detail-oriented professional with a strong background in utility planning, project coordination, and permitting. Successfully managing complex projects, navigating regulatory requirements, and collaborating with diverse teams have been key to a track record of project success. Organizational skills, adaptability, and effective communication consistently contribute to achieving project goals. Driven by a passion for practical and efficient solutions, eager to leverage skills and experience in a role where a meaningful impact can be made and contribute to driving success.
Overview
8
8
years of professional experience
Work History
Service Planner
Pacific Gas & Electric
08.2024 - Current
- Ensured all residential electrical services met customer specifications while following industry best practices.
- Managed end-to-end project execution, including scheduling, permitting, and coordination with internal teams and contractors to ensure seamless project completion
- Conducted detailed load calculations, equipment specifications, and system assessments to ensure reliable and efficient residential electrical services
- Ensured all service plans and installations complied with local building codes, safety regulations, and industry standards, maintaining high levels of regulatory adherence
- Maintained strong relationships with customers through clear communication, timely updates, and effective resolution of service-related inquiries and issues
- Generated reports with SAP and SalesForce that guided planning decisions and project enhancements.
Permitting Specialist
Crown Castle
09.2023 - 08.2024
- Delivered strategic support to Engineering, Construction, Fiber, and Radio Frequency teams, effectively overseeing and managing multiple small cell and node deployment projects
- Conducted comprehensive compliance evaluations of technical construction drawings, wind load calculations, site maps, and traffic control documentation to ensure adherence to regulatory standards
- Coordinated efforts to secure necessary permits and approvals, resolved compliance issues, and ensured alignment with regulatory requirements, resulting in streamlined project initiation and execution
- Maintained proactive and consistent communication with both internal and external construction teams to ensure the punctual execution of project deliverables and expectations
- Monitored and managed project deliverable timelines, ensuring deadlines were met and providing detailed and timely progress reports
Utility Relations
Crown Castle
03.2022 - 09.2023
- Directed formal correspondences with utility companies and municipal representatives, including PG&E, AT&T, SMUD, as well as the cities of San Francisco, San Mateo, and Sacramento
- Developed and executed strategic engagement plans with utility providers to negotiate terms and resolve service-related issues
- Collaborated closely with Project Delivery teams and senior management to provide accurate permit approvals, power delivery schedules, and construction forecasts to clients
- Ensured the delivery of power to project sites in strict accordance with the agreed-upon scope of work and technical specifications
- Reported to internal and external stakeholders on inventory management, fiber placement, and purchase order inquiries, ensuring alignment with project requirements
- Maintained comprehensive knowledge of the latest standards and regulations set forth by PG&E and SMUD regarding electric service and construction requirements
Project/Operations Coordinator
Crown Castle
02.2020 - 03.2022
- Coordinated and managed the deployment of fiber optic infrastructure projects, ensuring adherence to project timelines, budget constraints, and technical specifications
- Implemented quality control measures to ensure compliance with industry standards and company policies, leading to successful project completions within the agreed-upon deadlines
- Facilitated communication between internal teams, external contractors, and municipal stakeholders to streamline project execution and address any issues promptly
- Developed, reviewed, and managed Joint Pole Applications throughout their entire lifecycle, from creation to submission
Assistant Manager
T-Mobile
01.2017 - 01.2020
- Oversaw and optimized daily operational activities, ensuring efficient and effective store management and adherence to company policies
- Effectively de-escalated and resolved customer complaints, implementing solutions to enhance customer satisfaction and loyalty
- Provided leadership and support to a sales team of over10 employees, fostering a collaborative environment and driving team performance
- Achieved and exceeded sales targets by identifying and pursuing new sales opportunities and leveraging strategic sales techniques
Behavioral Therapist
Aces
08.2018 - 02.2019
- Designed and implemented therapeutic programs in adherence to clinical psychiatric standards, tailored specifically for autistic adolescents and teens
- Developed and applied strategies to de-escalate high-stress situations effectively, maintaining a calm and supportive environment
- Engaged actively with clients, adapting therapeutic approaches to meet their unique needs and preferences, fostering individualized care
- Established and nurtured strong rapport and collaborative relationships with clients and their families, enhancing engagement and support throughout the therapeutic process
Education
Associate Degree - Psychology
Las Positas College
05.2017
High School Diploma - undefined
Dublin High School
05.2013
Skills
- Proficient in Microsoft Office Suite, including Excel, Word, and PowerPoint, with advanced skills in data analysis and presentation
- Adept at SAP, SalesForce, 3GIS, QGIS, and Google Earth Pro, JD Edwards, Oracle, ServiceNow, Network CRM, and Power BI
- Experienced in comprehensive data tracking and management, ensuring accurate and timely reporting
- Rapid learning ability and prompt responsiveness, adapting swiftly to new information and changing situations
- Exceptional organizational skills through meticulous note-taking and effective scheduling practices
- Possesses refined communication skills, both cordial and formal, facilitating clear and professional interactions with stakeholders
Languages
English
Native or Bilingual
Tagalog
Full Professional
References
Joe Serrato - Manager, Network Permitting & Utilities
Joe.Serrato@crowncastle.com
(408) 785-0411
Earle Carrion - Permitting Supervisor
Earle.Carrion@crowncastle.com
(415) 319-2061
Giselle Celaya - Permitting Specialist
Giselle.Celaya@crowncastle.com
(925) 595-6618
Minh Nguyen - East Bay Service Planning Supervisor
MVN3@pge.com
(925) 786-7016
Timeline
Service Planner
Pacific Gas & Electric
08.2024 - Current
Permitting Specialist
Crown Castle
09.2023 - 08.2024
Utility Relations
Crown Castle
03.2022 - 09.2023
Project/Operations Coordinator
Crown Castle
02.2020 - 03.2022
Behavioral Therapist
Aces
08.2018 - 02.2019
Assistant Manager
T-Mobile
01.2017 - 01.2020
Associate Degree - Psychology
Las Positas College
High School Diploma - undefined
Dublin High School
Similar Profiles
Vikram SabnisVikram Sabnis
Sr. Consultant SAP BW/HANA (Contracting Position) at Pacific Gas & ElectricSr. Consultant SAP BW/HANA (Contracting Position) at Pacific Gas & Electric
Graciela GuerreroGraciela Guerrero
Assistant Leader's Clerk at Pacific Gas & ElectricAssistant Leader's Clerk at Pacific Gas & Electric
Steven RhodesSteven Rhodes
Quality Verification Distribution at Pacific Gas And ElectricQuality Verification Distribution at Pacific Gas And Electric