Thea Martin
Calgary,AB
Summary
I began my career as a Collections Analyst, specializing in Accounts Receivable management, negotiation, and communication skills. Transitioning to a Content Analyst, I delved into financial market intricacies. During a gap year in 2021, I pursued a diploma in Business Accounting while relocating to Canada. Now, as an Appointment Coordinator, I excel in customer service and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Appointment Coordinator
T&T Honda
10.2023 - Current
- Efficiently managed executive calendars for seamless operations
- Demonstrated strong interpersonal skills for accurate and timely appointment coordination
- Reduced scheduling conflicts through effective process improvements.
Receptionist
SHAGANAPPI GM
03.2023 - 07.2023
- Greet and welcome visitors, clients, and employees: Create a positive and welcoming atmosphere, aiding relevant information
- Answer and direct incoming calls: Handle phone calls in a professional manner, promptly directing callers to the appropriate departments or individuals
- Provide accurate information about services and policies: Act as a knowledgeable resource, offering information about the organization's offerings to clients and employees.
Content Analyst
LSEG (London Stock Exchange Group)
05.2021 - 11.2021
- Utilized EIKON software to effectively analyze financial data, showcasing a strong aptitude for creative problem-solving
- Demonstrated exceptional attention to detail, ensuring accuracy in calculations, documentation, and reporting
- Proactively stayed updated on industry trends and emerging practices in accounting and data analytics, maintaining a high level of knowledge.
Credit Analyst
Jardine Schindler Elevator Corp.
04.2019 - 08.2020
- Managed daily collection activities, meticulously recording payments, and delivering transparent progress reports to senior management
- Addressed customer billing inquiries and resolved discrepancies promptly while upholding strict ethical standards and maintaining confidentiality
- Proficiency in SAP accounting software and MS Excel, utilizing these tools for efficient reconciliation processes.
Education
College diploma in Accounting -
Southern Alberta Institute of Technology
08.2023
Bachelor's Degree in Business Administration in Financial Management -
San Beda College Alabang
01.2018
Skills
- Dealing with customers over the phone and as well as face-to-face interaction
- Eagerness to please customers has given me the knowledge on how to handle complicated situations
- Excellent interpersonal and communication skills in dealing with their concerns and complains
- Working in a fast-paced environment has given me the ability to multi-task and be an effective member of a team
- Ensuring data quality, accuracy by maximizing usage of available tools and support to the best of advantage to maintain and improve content
- Proficient in Microsoft Office (Excel, Word, and PowerPoint)
- Accounting
- Accounts Receivable
- Accounts Payable
- Analytics
- SAP
- Data entry (2 years)
- Administrative experience (2 years)
- Organizational skills (2 years)
- Microsoft Word (2 years)
- Microsoft Excel (2 years)
- Microsoft Powerpoint (2 years)
- Microsoft Outlook (2 years)
- Microsoft SharePoint
- Office experience (2 years)
- Filing (2 years)
- Typing (2 years)
- Computer skills (2 years)
- Microsoft Windows
- Data analytics
- Presentation skills
- Research
- SharePoint
- Xero
- Negotiation
- Accounting software
- Account reconciliation
- Continuous improvement
- Accounts receivable
- Customer service
- Front desk
- Adobe Acrobat
- Clerical experience
- Leadership
- Financial services
- Extensive expertise in accounts receivable, bank and invoice reconciliation, and performing journal entries Showcased a meticulous approach to data analysis for accurate financial evaluation
- Proficient in team leadership, exhibiting exceptional interpersonal skills to collaborate effectively both autonomously and within a team setting
- Advanced proficiency in various computer and accounting software programs, including MS Office (Excel, Word, PowerPoint, Outlook), and possessing Xero Certifications
- Proficient in EIKON software for creative problem-solving in financial data analysis
- Strong knowledge of industry trends and emerging practices in accounting and data analytics
Languages
English
Professional Working
Certification
- Microsoft Certified Professional
- Xero Advisor
Personal Details - Total Years Of Experience
3
Timeline
Service Appointment Coordinator
T&T Honda
10.2023 - Current
Receptionist
SHAGANAPPI GM
03.2023 - 07.2023
Content Analyst
LSEG (London Stock Exchange Group)
05.2021 - 11.2021
Credit Analyst
Jardine Schindler Elevator Corp.
04.2019 - 08.2020
College diploma in Accounting -
Southern Alberta Institute of Technology
Bachelor's Degree in Business Administration in Financial Management -
San Beda College Alabang
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