MARANATA ODONG
Surrey,British Columbia
Summary
A knowledgeable and dedicated individual who is a team player, positive and outgoing. Articulate, energetic, and always applies good judgment at all duties. Solves challenges and resolves complaints and issues.
Overview
4
4
years of professional experience
Work History
Residential Caregiver/support Worker
Arcus Community Resources
05.2022 - Current
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurses
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance their quality of life.
- Increased medication and medical terminology knowledge through research and continuing education.
- Assisted patients with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions.
Clinical Operations Associate
TELUS Health My Care ( Online, Contract )
11.2021 - 02.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed patients reports and documentation and faxed it to specialists.
- Utilized effective communication and active listening skills when interacting with physicians, medical office staff and patients via calls.
- Supported office operations by expertly handling administrative needs.
- Maintained energy and enthusiasm in fast-paced environment.
Community Screener/ Site Navigator and Vaccine,
Vancouver Coast health/Richmond hospital
11.2020 - 01.2022
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and maintained courteous and effective working relationships.
- Worked closely with Nurses to maintain optimum levels of communication to effectively and efficiently complete projects.
- Offered friendly and efficient service to all people, handled challenging situations with ease.
- Learned all required tasks quickly to maximize performance.
Data Entry/ Service Representative
Simard Westlink
02.2021 - 10.2021
- Scanned documents and saved them in databases to keep records of essential organizational information.
- Used Microsoft Word and other software tools to create documents and other communications.
- Actively listen to customers' requests, confirming full understanding before addressing concerns
- Learned new skills and applied them to daily tasks to improve efficiency and productivity
- Used critical thinking to break down problems, evaluate solutions and make decisions
Disinfector
Communication Test Design Inc
03.2020 - 08.2020
- Sanitized rooms after each break and other request areas
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
Customer Service Representative/Receptionist
Snowcap Enterprise
09.2019 - 02.2020
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided primary customer support to internal and external customers
Education
Bachelor of Science - Health Science
Walla Walla University
College Place, WASkills
- Microsoft Windows proficient
- Quick learner and strong organizational skill
- Flexible and Adaptable
- Self-motivated and positive attitude
- Multi-line telephone skills and general office duties
- Verbal and written communication
- Complaint resolution
- Client Relationships
- Administrative support
- Interpersonal Communication
Timeline
Residential Caregiver/support Worker
Arcus Community Resources
05.2022 - Current
Clinical Operations Associate
TELUS Health My Care ( Online, Contract )
11.2021 - 02.2022
Data Entry/ Service Representative
Simard Westlink
02.2021 - 10.2021
Community Screener/ Site Navigator and Vaccine,
Vancouver Coast health/Richmond hospital
11.2020 - 01.2022
Disinfector
Communication Test Design Inc
03.2020 - 08.2020
Customer Service Representative/Receptionist
Snowcap Enterprise
09.2019 - 02.2020
Bachelor of Science - Health Science
Walla Walla University
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