María Ramírez

Household Manager and Childcare Provider

Supporting a physician household in daily management

Promoting the development of school age children (formulating activities, developing meal plans, teaching life skills)

Purchasing items, maintaining cleanliness and organization

• Used numerous types of power tools and other equipment daily.
• Constructed forms to create various concrete structures.
• Maintained safety of work areas by adhering to strict regulations.
• Prepared concrete by hand mixing sand and cement.
• Calculated concrete quantities needed for jobs.
• Set up scaffolding, braces and other temporary structures to support crew during work.
• Upheld requirements for safe operations and reporting of incidents.
• Troubleshot equipment issues and determined best courses of action for repairs.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Answered questions from customers by phone and email, offering company details and policy information as requested.
• Consulted with customers regarding needs and addressed concerns.
• Explained benefits and advantages of different product and service offerings to customers.
• Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels.
• Updated account information after customer calls and noted client concerns and issues.
• Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
• Applied product, industry and market knowledge to develop customized recommendations for individual customer needs.
• Contacted supervisor immediately when issues required escalation to avoid lost revenue.
• Evaluated trends in customer service issues to analyze complaints and identify opportunities for improvement.
• Upsold additional products and services enhancing value of previous customer purchases and driving revenue growth.
• Enabled customers to find answers through self-help option by providing extensive details on how to navigate B.móvil and Bancomer.con system.
• Prospected for new business through calls, going out to stores and businesses bringing in new customers per week.