Maria Serrano
Pala
Summary
Extensive experience in maintaining cleanliness and hygiene in residential settings, contributing to comfortable and healthy living environment. Known for reliability, adaptability, and strong teamwork skills, consistently meeting dynamic needs of clients.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
27
27
years of professional experience
Work History
Family Nanny
Daniel Torres
09.2021 - 04.2025
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Coordinated transportation arrangements for school pick-ups/drop-offs or appointments while prioritizing safety precautions during transit.
- Transported children to and from activities using personal or family vehicle.
House Cleaner
Self Employed
01.2011 - 01.2013
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Emptied trashcans and transported waste to collection areas.
Restaurant Employee
La Casita
01.1998 - 01.2003
- Strengthened teamwork among staff members by effectively communicating responsibilities during busy shifts.
- Enhanced customer satisfaction by providing exceptional service and timely order fulfillment.
- Improved restaurant efficiency by maintaining clean and organized workstations throughout shifts.
- Delivered outstanding results under pressure during peak service hours while maintaining a calm demeanor.
- Provided excellent conflict resolution when addressing customer complaints or concerns, leading to repeat patronage from satisfied guests.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Collaborated with kitchen staff for consistent food quality and presentation standards.
- Maintained high levels of food safety through proper handling, preparation, and storage procedures.
- Coordinated with chefs to ensure timely preparation and delivery of orders, maximizing customer satisfaction.
Education
High School Diploma -
Secundaria 112
Mexico City06-1980
Skills
- Experience in infant care
- Safety awareness
- First aid
- Toddler care experience
- Household management
- Emotional support
- Outdoor activities
- Special needs care
- Transportation provision
- Cleaning and sanitation
- Grocery shopping
- Dependable and responsible
- Problem-solving
- Child safety
- Cleaning and sanitization
- Customer service
- Housekeeping
- Floor cleaning
- Glass cleaning
- Surface sanitation
- Floor sweeping
- Strong customer service
- Order taking
- Cleanliness standards
- Sanitation practices
- Hard worker
- Cooking
- Problem-solving abilities
- Multitasking
- Reliability
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Family Nanny
Daniel Torres
09.2021 - 04.2025
House Cleaner
Self Employed
01.2011 - 01.2013
Restaurant Employee
La Casita
01.1998 - 01.2003
High School Diploma -
Secundaria 112
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